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Custom Color Set
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66,655 Verified Client Reviews |
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Grays are a problenGrays were showing after only a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We’re sorry that you were unhappy with the gray coverage results after adjustments were made. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not the bestDidn't cover my greys, left my hair feeling waxy, even after three washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. We will reach out to you regarding how to remedy this. Again, we apologize that you were unhappy with your experience. |
Did not last very longIn less than a week, the color was coming out and the grays showing. I applied it to my bangs first before the other areas. It did not hold up like it should for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We're sorry to hear that your color did not provide the gray coverage you expected. We would love to send you a complimentary reformulated color for increased coverage, per our Satisfaction Guarantee. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
DissatisfiedProduct made my hair extremely dry, feeling of unhealthy "straw like". Will not order again. Did not care for shampoo and conditioner as well. Threw it away after first use. Could not get the shampoo to lather. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLola - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Color didn't lastI was very disappointed in this product. I followed the instructions to the letter and the color still faded very quickly at the roots. I will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSteph - Your results are important to us, and we apologize that your color faded faster than expected. We would be happy to correct this, so we have credited your account for one free hair color order and notified your colorist about the adjustments you need. Again we apologize, and we look forward to delivering results you'll fall in love with. |
New colorThis color was okay, not the best for me. It was not dark enough and washed out within the first 3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Burned scalpColored hair with reccommended product. Third time using esalon color. This time, developer and color began a burning sensation almost immediately after applying. Could not leave it on for the reccommended 30 minutes per instructions. Rinsed out after 15 minutes. Now I have scabs and dry dead skin throughout my scalp. Very upset. Won't use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Allergic reactionColor fine but allergic reaction spoilt the experience 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Awful, just awfulBesides giving the visible parts of my hair unintended horizontal stripes of strawberry blonde, dark brown and mahogany, I have no idea what the back of my hair looks like. The smell while mixing was so strong and unpleasant that I could hardly breathe. It got much better after 5 minutes, and was gone by the time my hair was dry. I dyed it 5 days ago, washed it twice since, and it is falling out already. I'm going to a professional salon this weekend to get a correction...because they can see what they're doing even at the back, and they're trained in this. Very disappointed although the shine spray (ordered separately) was very nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
no variation in colorcomes out all one color, no variation or different color tones, like what I was using before, and other people commenting don't like color, sorry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We apologize that you are not happy with your color. At this time, we only offer an all-over color application. Per our satisfaction guarantee, we will be reaching out to you regarding a refund for your most recent hair color order. Thank you for your feedback. |