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Custom Color Set
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66,655 Verified Client Reviews |
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DisappointedI hate to say but I was so excited to be a part of this awesome idea however I was left very dissatisfied. First, for some reason it took 10 days to get the products from the date I ordered them. Second, despite uploading several pics, the formulated color ended up looking a pinkish red. It was so bad that I had to buy over the counter color to cover it up. So, I had to spend more money and time, not to mention damage to my hair... I am sure there are plenty of great results out there, unfortunately I was not one of them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn- Thank you for sharing your feedback with us. We apologize that your hair color turned out different than expected. We have gone ahead and reached out to you regarding this matter to see how we can best assist you. Again, we are sorry that your hair color did not provide your desired results. |
ColorI found the color to be way to dark for my hair. I have previously colored my hair and indicated as such when signing up. Had to lighten my hair it was so dark. By the time I colored my hair, the next order was on it's way and couldn't be stopped, I now have a box of $25 color I hate. If this is your first order, don't do auto-deliver until you get a color you like or you'll be stuck! Spoke to the rep and they didn't offer to give me my money back, even though it says 100% guaranteed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for sharing your feedback with us. We apologize that you were dissatisfied with your eSalon experience. We have gone ahead reached out to you regarding our Satisfaction Guarantee so that we can best assist you with this matter. |
nice colorthe color was nice but did not cover the gray very well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Hair color way too darkI could not get a response from the support team to correct my color so I had to change my product and go back to what I previously have used with much success. Very disappointed in their lack of assistance. You can change the color without ordering sight in seen the new color they have selected for you. Not the way I want to buy a hair color without even seeing what the color should look like. Very unhappy want to return the second order but there is no way to get a hold of anyone. No response to requests 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne- Thank you for sharing your feedback with us. We apologize that you were dissatisfied with your eSalon experience. We want to make sure that we take care of all your concerns, so we have gone ahead and reached out to you regarding this matter. |
Mixed feelingsI am very conflicted about hair color. It covers my hair partially every time I use it. I feel like it is better than nothing but it is not the answer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheri - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Custom Hair Color.The color was darker than the last order. Everything else was good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair ColorWhen I died my hair it turned out way too dark! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We apologize that your most recent order was darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
3rd time not charmI gave e salon 3 chances with pictures and feed back and they never could get rhe color right. Now i am left with discolored hair that i am going to have to have professionally colored to fix it. What i thought would be my answer cost me not only 60+ for 3 colors, but another $175 on a professional coloring and whatever the expensive shampoo and conditioner costs that i'll have to use on hair that will be damaged by lightening the sides (after expessly stating that i can't use ash colors they sent me a light brown with ash or green base that turned my sides black). Baaaad experience, y'all. You'd do better with Nice N Easy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy- Thank you for sharing your candid feedback with us. We apologize that you were dissatisfied with your hair color experience. We have gone ahead and reached out to you regarding out Satisfaction Guarantee. Again, we are sorry to hear that your hair color did not provide the results you were looking for. |
Not sureNot sure yet if thus product is safe enough for my thin brittle hair. But the assistence is so wonderful. 0 of 0 people found this review helpful. Did you? |
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Grays are a problenGrays were showing after only a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We’re sorry that you were unhappy with the gray coverage results after adjustments were made. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |