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Custom Color Set
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66,655 Verified Client Reviews |
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Do not likeIt didn't turn out the color I ordered. (Spoke to someone on phone about hair before ordering) The roots are a totally different color then the rest. It was suppose to be a dark brown violet but turned black. They did refund my money(store credit) so I can't complain about the c.s. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Can't get the colour rightIt's a great product for coverage and quality but I keep asking for the colour to be richer and redder but they can't seem to get it right. I'd now rather go into a shop and choose my own. It won't be as good quality but at least I'll know what I'm getting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
BooToo brassy. And didn't cover my grey hairs at my forehead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
DisappointedColor was supposed to be a dark reddish copper, but turn out medium-dark brown. Also, I felt like the color made my hair feel like straw after. It did cover the greys I had though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
do not like colorDo not like color I ended up with 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not worth itThis color is not any better than any other at-home color. I don't want to pay twice the cost of drug store color for only enough for a root touch up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKIm - We’re sorry to hear that you weren't wowed with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The color was to darkThe color you sent was way to dark. I am trying to go lighter. I do want to cancel and not receive any further deliveries. Carol Witte 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not right colorI asked for red and instead received a color that was brown with slight red highlights. I am disappointed. I am going to have to go to the store and buy red hair color just to get it back to where it was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit |
for summerBut was still alot of red/orange in it. The overall color only held to my hair about 2 weeks. It has faded alot in just 3 weeks 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for taking the time to share your feedback with us. We would love to work with you to get a longer lasting color. We have gone ahead and reached out to you regarding your hair color needs to see how we can best assist you. |
Although said will cover grey, it made my grey lighterThe end result was like I used store boxed hair coloring. Dried out my hair, color is not dark brown as requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartin- Thank you for contacting us and sharing your feedback. We apologize that your hair color left your hair feeling dry and did not provide the results you were looking for. We have gone ahead an reached out to you per our Satisfaction Guarantee to better understand your hair color needs. Again, we are sorry to hear that your experience was not 100% satisfactory. |