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Custom Color Set
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66,689 Verified Client Reviews |
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Wish it had lasted longerThe color was a good match, however, within a week I could see grey hair again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
rip off artiststill don't have my refund 2 months later! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize for any confusion regarding your refund. It looks like one of our representatives has already reached out to you to help you find the refund credit we issued you two months ago. |
complete kitthe system is a good idea but my custom color was too orange, better than the first but I don't like the color and the price is a little too high, probably not for what you get but I can buy my color at a supply house for $3.00. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We apologize your experience was less than satisfactory. We have gone ahead and refunded your order and will be reaching out to you regarding this! Thank you for trying eSalon and we hope you will consider us again someday. |
Difficulty with hair colorI had such a hard time washing out the color. I used the shampoo and conditioner and it still feels greasy. When it dried, I had a gray streak on my front right side and i have never had gray and other colors showed up. It did not turn the color i expected it to be. I got the lightest blonde and it turned ash blonde which i really do not care for. One time i used garnier hair color, it turned ash blonde also. I would like to give it another try to see if it was just a faulty hair color or i was sent the wrong one. I usually get a much lighter color when i use one from the drugstore, that's why i was thinking maybe I was sent the wrong one. Like i said, I would give it one more chance but I don't want to take much more of a chance for something bad to happen to my hair. I like the shampoo and conditioner and would definitely buy more. I haven't tried the color enhancing treatment yet, but I plan to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
To dark on my rootsneed a lighter color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair colorMy hair is difficult to color, so I called and spoke with a colorist. The color still turned out horrible! I even sent pictures. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
SadI didn't like the color so different then last time was so wanting a shade lighter and this is not lighter its darker Yucky! Good Thing Is Its Been Three Days And I Haven't Seen gray yet! I really needed this color to be right. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa- Thank you for sharing your feedback with us. We apologize that your hair color did not turn out as expected. Per our Satisfaction Guarantee, we have gone ahead and reached out to you regarding this matter to best understand your hair color needs. Again, we are sorry that your recent color was not completely satisfactory. |
They autosendI didn't like the first color as the coverage was not very good on gray. I will stick with a salon, and they automatically signed me up for autosend so now I have another which I didn't want for more than 2 times the price!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- Thank you for sharing your feedback with us. We apologize for any confusion regarding our service and that your color did not provide the coverage you were looking for. Per our Satisfaction Guarantee, We have gone ahead and reached out to you regarding this matter. Again we are sorry to hear that you were dissatisfied with your experience. |
Comparable to the hair color I buy in the storeThe hair color doesn't seem to color the roots any better than the product I buy in the store. The color is nice and looks natural. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not satisfiedDye does not last as long as stated. Three weeks and gray is showing again. Let dye sit for 30 mins. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |