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Custom Color Set
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66,689 Verified Client Reviews |
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Too RedIt was much too Red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Look better at picture givenIf you were in doubt as to the color the custumer wants please refer back to pictures or contact us. Not pleased. Not enough to cover all hair and its a drastic change and my hair feels horribly dry now. Not shiny. Very dull. Not salon quality to me. But did like the design of package and concept. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
be very careful which color you select nitiallyThe quality of this product is just great. My hair was shiny and soft and the shade resisted fading very well. Unfortunately, I chose a shade that was too red and too dark. I can lighten slightly with each new application of color, but it is only applied at the roots, so I'm stuck with the bright red. It takes too long to end up with a color I like. 0 of 0 people found this review helpful. Did you? |
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Grey Coverage and doesn't last longThis hair color doesn't seem to last very long, grey shows through within a couple of weeks. and still too much red in the final color. I am going to cancel my membership. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEdith - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we can confirm that your service has been cancelled, as you requested. We have gone ahead and reached out to you per our satisfaction guarantee. Again, we apologize that you were dissatisfied with your experience. |
YuckThere is nothing I liked about this color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color lovely but does not lastI have now tried 3 rounds of eSalon color. My color formulation has changed several times to try to get it right. While I appreciate the flexibility of the eSalon team, my color just never landed in the right zone. On the one occasion that I really liked the color, it faded within 3 weeks, starting to fade after the first wash. The color was supposed to be permanent and I used the Heart Lock It shampoo and conditioner. Ultimately, this was pretty spendy, non-permanent color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Didn't keep the color change requestAwhile back , I asked for a color change, and this time after I colored my hair, it wasn't the correct color . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results. We look forward to the opportunity to reformulate a color that will provide the results you’re looking for. |
complete let downplz cancel my subscription. it wasn't easy and the results are horrible. my roots are so dark now it looks like I need to color my hair AGAIN! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzi - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
ColorThe color is great. Even though I followed the directions exactly, it does not last for color on my grey hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarcy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Did not cover grayThe color was not bad but it did not cover gray well at all. When it did cover, I feel it was too light and faded after 1 week - not even washing daily. My dark hair had too much red tint in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |