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Custom Color Set
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66,655 Verified Client Reviews |
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wrong colorThe color was much too dark - it needs to be changed. It didn't dry out my hair - just too dark and mousey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too strong and it makes my hair very freezyI wouldn't use this product again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsImelda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not for meAll I wanted to do was be a red head! They couldn't do that. They wanted to keep sending me brown with hints of red....... I want to be a red head! Not saying the product is bad, it feels great! Looks great even though wrong color for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSynderella - We're truly sorry to hear that your application did not meet your expectations and would be happy to delivery the red hair you desire. We will be reaching out to you shortly to best work with you to deliver fiery results you'll love! |
Design not cover my white rootsNot happy with poor coverage. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGayle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Totally different than last colorWanted the lighter color I got last time, this is way darker. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee - Thank you for reaching out to us! Upon reviewing your account, we can see that the formula did not change. We apologize that you got an unsatisfactory result and will be reaching out to you right away to see what we can do for you. |
New ColorThe color was nice, not a big change. But was a bit difficult in applying. 0 of 0 people found this review helpful. Did you? |
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Wish it had lasted longerThe color was a good match, however, within a week I could see grey hair again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
rip off artiststill don't have my refund 2 months later! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize for any confusion regarding your refund. It looks like one of our representatives has already reached out to you to help you find the refund credit we issued you two months ago. |
complete kitthe system is a good idea but my custom color was too orange, better than the first but I don't like the color and the price is a little too high, probably not for what you get but I can buy my color at a supply house for $3.00. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We apologize your experience was less than satisfactory. We have gone ahead and refunded your order and will be reaching out to you regarding this! Thank you for trying eSalon and we hope you will consider us again someday. |
Difficulty with hair colorI had such a hard time washing out the color. I used the shampoo and conditioner and it still feels greasy. When it dried, I had a gray streak on my front right side and i have never had gray and other colors showed up. It did not turn the color i expected it to be. I got the lightest blonde and it turned ash blonde which i really do not care for. One time i used garnier hair color, it turned ash blonde also. I would like to give it another try to see if it was just a faulty hair color or i was sent the wrong one. I usually get a much lighter color when i use one from the drugstore, that's why i was thinking maybe I was sent the wrong one. Like i said, I would give it one more chance but I don't want to take much more of a chance for something bad to happen to my hair. I like the shampoo and conditioner and would definitely buy more. I haven't tried the color enhancing treatment yet, but I plan to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |