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Custom Color Set
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66,689 Verified Client Reviews |
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Too orangeHair color the second time I used it turned my hair orange-red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too much goldThis was a top quality product. My hair feels great and it was professional quality color--great for grays and matching new roots!! I would give it 5 stars for the right color. However, it was listed as "cool beige" and I assumed there would not as much red tint in it. I did see the pre-mix said "gold" as an ingredient, but I assumed because it was a teeny-tiny amount compared to the ash and blonde, and since this was a professional service listing the color as "cool", that it would still turn out as a cool blonde and not bronzy. The color gave me a very bronze tint in my hair like box dyes too. I used Dawn last night to scrub the bronze out, and now its a cool beige blonde, but I will go to Sally's in the future to get the blue base cooler blondes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
nice color but kinda darker than expectedhair was really hard had to wash again after dried have to see how it turns out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga - We're truly sorry that our hair color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you with this. We hope to continue helping you find hair perfection! |
Never placed a second orderI did not order more color from salon but you sent it anyway and billed me as a repeat customer. 0 of 0 people found this review helpful. Did you? |
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Wrong color; fried hair; uncomfortable when applyingI am not happy with the product as it burns my head while coloring, and the color was much too dark, and my hair has not been the same texture since. I feel that this product has "fried" my hair. 1 of 1 people found this review helpful. Did you? |
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Doesn't cover greyVery disappointed, did not cover grey well. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Something was not right from the start.When I shampooed out the product the rinse water had a massive amount of scummy frothy soap/dye? I was happy with the color and texture at the beginning, but by the time the first auto-reorder came up I now have dry brittle hair that has been falling out continuously. Luckily I have thick wavy hair to begin with, but not even my argon oil treatments and complete avoidance of heat styling tools, elastics, pins, etc has stopped the daily hair loss. I'm hoping whatever happened isn't at the follicle level and i'll see new growth. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Your experience is paramount to us, and we are truly sorry to hear your results felt dry. We see that you proceeded to shampoo the color after your timing, and need to bring your attention to a crucial step in your Personalized Instructions that advises you to massage any unused mixture into your hair until it feels creamy, and wait to shampoo your hair until you have *completely* rinsed out the creaminess. We'd be happy to assist you further with this matter and will be reaching out to you shortly. |
Do not likeColor turned my hair red! Looks awful on me 1 of 1 people found this review helpful. Did you? |
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did not likedid not hide gray this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Didn't color all my hair.The shipment didn't color all my hair. Not just hair line. Places I know were completely covered. When I contacted the company I was told to tell them what happened so they can do better next shipment. I will not receive another shipment because that was not right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We apologize that your first order did not provide the coverage you were looking for. We would love to send you a complimentary reformulated color designed to better suit your needs. Your account has been credited for one complimentary hair color order. We have reached out to you via email with directions on how to redeem this credit. We apologize again that the color did not meet your expectations and for any misunderstanding regarding your complimentary reformulation. |