|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
MistakeI tried changing to a little lighter and it was to light for my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRhoda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I would like to cancel all orders.The color that was sent to me is medium brown and that color is to dark. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRochadie - We’re sorry to hear that your results did not turn out as you expected. We have cancelled your service, as you requested. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not exactly rightWas not extremely happy with the color. I had asked before to make it more ash, bUT this time it was again not dark enough. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAllison - We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Too RedIt was much too Red 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Look better at picture givenIf you were in doubt as to the color the custumer wants please refer back to pictures or contact us. Not pleased. Not enough to cover all hair and its a drastic change and my hair feels horribly dry now. Not shiny. Very dull. Not salon quality to me. But did like the design of package and concept. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
be very careful which color you select nitiallyThe quality of this product is just great. My hair was shiny and soft and the shade resisted fading very well. Unfortunately, I chose a shade that was too red and too dark. I can lighten slightly with each new application of color, but it is only applied at the roots, so I'm stuck with the bright red. It takes too long to end up with a color I like. 0 of 0 people found this review helpful. Did you? |
|
Grey Coverage and doesn't last longThis hair color doesn't seem to last very long, grey shows through within a couple of weeks. and still too much red in the final color. I am going to cancel my membership. Thank you 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEdith - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we can confirm that your service has been cancelled, as you requested. We have gone ahead and reached out to you per our satisfaction guarantee. Again, we apologize that you were dissatisfied with your experience. |
YuckThere is nothing I liked about this color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsConnie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color lovely but does not lastI have now tried 3 rounds of eSalon color. My color formulation has changed several times to try to get it right. While I appreciate the flexibility of the eSalon team, my color just never landed in the right zone. On the one occasion that I really liked the color, it faded within 3 weeks, starting to fade after the first wash. The color was supposed to be permanent and I used the Heart Lock It shampoo and conditioner. Ultimately, this was pretty spendy, non-permanent color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKate - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Didn't keep the color change requestAwhile back , I asked for a color change, and this time after I colored my hair, it wasn't the correct color . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaurie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results. We look forward to the opportunity to reformulate a color that will provide the results you’re looking for. |