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Custom Color Set
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66,655 Verified Client Reviews |
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No good for relaxed hairWhen I bought this product I explained that I relaxed my hair. I even wait till Monday to ask if it was OK to use it with all the peroxide that was included in the box. My hair is long and since I use the color, my hair started to break and tangle. I don't want to use this color anymore, please don't ship it anymore. Thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry to hear that your results did not turn out as you expected. It is okay to use hair color after a relaxer, as long as a minimum of 3 weeks has passed. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
haircolori am not satisfied the way the color does not cover grays, I would like to cancel my subscription from here on out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So, we have credited your account for one complimentary hair color order. We have turned off your Hair Color Plan and have reached out to you with directions on how to redeem your Free Order Credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyNot happy. I have canceled my auto delivery and would like a full refund The product damage my hair and I had a lot of it fall out Very upset because this is never happened to me before when coloring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Thank you for sharing your feedback with us. We sincerely apologize that you experienced more hair loss than normal and that your hair felt damaged after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
The color was great but changed the texture of my hairAlthough the color is great, I have tried the product twice. The product changed the texture of my hair making it harder to style. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- Thank you for sharing your feedback with us. We apologize that your hair color was not completely satisfactory. We have gone ahead and reached out to you in accordance with our Satisfaction Guarantee to see how we can best assist you. Again, we are sorry to hear that your hair color experience was not completely satisfactory. |
This is Perfect ColorI love the product, but I find that I have some very hard to cover grays and may need to enhance the product a bit to make it work best for my hair type. Otherwise, I recommend for anyone who colors their hair. 0 of 0 people found this review helpful. Did you? |
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Too orangeHair color the second time I used it turned my hair orange-red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too much goldThis was a top quality product. My hair feels great and it was professional quality color--great for grays and matching new roots!! I would give it 5 stars for the right color. However, it was listed as "cool beige" and I assumed there would not as much red tint in it. I did see the pre-mix said "gold" as an ingredient, but I assumed because it was a teeny-tiny amount compared to the ash and blonde, and since this was a professional service listing the color as "cool", that it would still turn out as a cool blonde and not bronzy. The color gave me a very bronze tint in my hair like box dyes too. I used Dawn last night to scrub the bronze out, and now its a cool beige blonde, but I will go to Sally's in the future to get the blue base cooler blondes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
nice color but kinda darker than expectedhair was really hard had to wash again after dried have to see how it turns out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga - We're truly sorry that our hair color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you with this. We hope to continue helping you find hair perfection! |
Never placed a second orderI did not order more color from salon but you sent it anyway and billed me as a repeat customer. 0 of 0 people found this review helpful. Did you? |
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Wrong color; fried hair; uncomfortable when applyingI am not happy with the product as it burns my head while coloring, and the color was much too dark, and my hair has not been the same texture since. I feel that this product has "fried" my hair. 1 of 1 people found this review helpful. Did you? |