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Custom Color Set
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66,655 Verified Client Reviews |
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Not what I asked for.I wanted MORE ash. I will be cancelling my order. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
i do not recommenddo not recommend this product waited 10 days for this product read all the instructions and did as exactly how it said and it didn't even go a shade lighter at all and the product thinned my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Last timeColor does not last long. Gray is back in four weeks. For 20.00 you would think you should get 6 weeks. I use color safe products, and still have to do every 3 to 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaith - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not impressedMy gray started showing after my 1st wash which was a week later. Will move on to try another brand thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Good but not the price!I liked how everything was all packaged professionally. Covered the gray. Not liking that it costs double then what I pay in the stores. Not that much difference. Color is very dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Difficult to reach the toneI was happy with the color quality but it hasn't been easy to change the standard color and request a tone adjustment. It seems to work best with standard colors which sort of defeats the purpose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenata - Thank you for your feedback. We apologize for the disappointing experience you had with your Made For You Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Did not turn out rightI got a custom made color because i wanted to go light blonde. I sent pics of my hair and made notes saying that my hair tebds to turn brassy . Im not surprised with my luck lately of coyrse my gahr didnt turn out right. Its brassy n much much darker than i wanted. I knew that it wouldnt be as light as i wanted since esalon only lightens by 2 shades difference but i feel like it bareley lifgtened n just went brassy..... it looks lije dark caramel or peanut butter. Lol.......ugh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Same as store bought boxed hair colorThe bells and whistles are what cost you more, not product. I followed the directions properly, and eSalon did not even cover my grey/white. This hair color gave me the exact same color as the box color I buy at wal-mart, only costs way more. Do not bother!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
MistakeI tried changing to a little lighter and it was to light for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhoda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I would like to cancel all orders.The color that was sent to me is medium brown and that color is to dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRochadie - We’re sorry to hear that your results did not turn out as you expected. We have cancelled your service, as you requested. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |