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Custom Color Set
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66,655 Verified Client Reviews |
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Not happyNot happy. I have canceled my auto delivery and would like a full refund The product damage my hair and I had a lot of it fall out Very upset because this is never happened to me before when coloring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Thank you for sharing your feedback with us. We sincerely apologize that you experienced more hair loss than normal and that your hair felt damaged after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
The color was great but changed the texture of my hairAlthough the color is great, I have tried the product twice. The product changed the texture of my hair making it harder to style. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- Thank you for sharing your feedback with us. We apologize that your hair color was not completely satisfactory. We have gone ahead and reached out to you in accordance with our Satisfaction Guarantee to see how we can best assist you. Again, we are sorry to hear that your hair color experience was not completely satisfactory. |
This is Perfect ColorI love the product, but I find that I have some very hard to cover grays and may need to enhance the product a bit to make it work best for my hair type. Otherwise, I recommend for anyone who colors their hair. 0 of 0 people found this review helpful. Did you? |
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Too orangeHair color the second time I used it turned my hair orange-red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too much goldThis was a top quality product. My hair feels great and it was professional quality color--great for grays and matching new roots!! I would give it 5 stars for the right color. However, it was listed as "cool beige" and I assumed there would not as much red tint in it. I did see the pre-mix said "gold" as an ingredient, but I assumed because it was a teeny-tiny amount compared to the ash and blonde, and since this was a professional service listing the color as "cool", that it would still turn out as a cool blonde and not bronzy. The color gave me a very bronze tint in my hair like box dyes too. I used Dawn last night to scrub the bronze out, and now its a cool beige blonde, but I will go to Sally's in the future to get the blue base cooler blondes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
nice color but kinda darker than expectedhair was really hard had to wash again after dried have to see how it turns out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga - We're truly sorry that our hair color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you with this. We hope to continue helping you find hair perfection! |
Never placed a second orderI did not order more color from salon but you sent it anyway and billed me as a repeat customer. 0 of 0 people found this review helpful. Did you? |
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Wrong color; fried hair; uncomfortable when applyingI am not happy with the product as it burns my head while coloring, and the color was much too dark, and my hair has not been the same texture since. I feel that this product has "fried" my hair. 1 of 1 people found this review helpful. Did you? |
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Doesn't cover greyVery disappointed, did not cover grey well. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Something was not right from the start.When I shampooed out the product the rinse water had a massive amount of scummy frothy soap/dye? I was happy with the color and texture at the beginning, but by the time the first auto-reorder came up I now have dry brittle hair that has been falling out continuously. Luckily I have thick wavy hair to begin with, but not even my argon oil treatments and complete avoidance of heat styling tools, elastics, pins, etc has stopped the daily hair loss. I'm hoping whatever happened isn't at the follicle level and i'll see new growth. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Your experience is paramount to us, and we are truly sorry to hear your results felt dry. We see that you proceeded to shampoo the color after your timing, and need to bring your attention to a crucial step in your Personalized Instructions that advises you to massage any unused mixture into your hair until it feels creamy, and wait to shampoo your hair until you have *completely* rinsed out the creaminess. We'd be happy to assist you further with this matter and will be reaching out to you shortly. |