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Custom Color Set
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66,637 Verified Client Reviews |
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Doesn't cover greyVery disappointed, did not cover grey well. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Something was not right from the start.When I shampooed out the product the rinse water had a massive amount of scummy frothy soap/dye? I was happy with the color and texture at the beginning, but by the time the first auto-reorder came up I now have dry brittle hair that has been falling out continuously. Luckily I have thick wavy hair to begin with, but not even my argon oil treatments and complete avoidance of heat styling tools, elastics, pins, etc has stopped the daily hair loss. I'm hoping whatever happened isn't at the follicle level and i'll see new growth. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Your experience is paramount to us, and we are truly sorry to hear your results felt dry. We see that you proceeded to shampoo the color after your timing, and need to bring your attention to a crucial step in your Personalized Instructions that advises you to massage any unused mixture into your hair until it feels creamy, and wait to shampoo your hair until you have *completely* rinsed out the creaminess. We'd be happy to assist you further with this matter and will be reaching out to you shortly. |
Do not likeColor turned my hair red! Looks awful on me 1 of 1 people found this review helpful. Did you? |
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did not likedid not hide gray this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Didn't color all my hair.The shipment didn't color all my hair. Not just hair line. Places I know were completely covered. When I contacted the company I was told to tell them what happened so they can do better next shipment. I will not receive another shipment because that was not right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We apologize that your first order did not provide the coverage you were looking for. We would love to send you a complimentary reformulated color designed to better suit your needs. Your account has been credited for one complimentary hair color order. We have reached out to you via email with directions on how to redeem this credit. We apologize again that the color did not meet your expectations and for any misunderstanding regarding your complimentary reformulation. |
Decent productThey really try to get the color as you want it. Got it really close this last time but it's not holding well. Delivered product needs more conditioner too. Product is light for thick hair. 0 of 0 people found this review helpful. Did you? |
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The one thing that never works is the color lasting.I am 47. Started getting gray about 3 years ago... the color lasted for two weeks then the gray is back. please help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Disappointed in product sent.Couldn't use. My hair is a reverse ombre. Not able to color all of my hair. 1 of 1 people found this review helpful. Did you? |
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Not what I asked for.I wanted MORE ash. I will be cancelling my order. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
i do not recommenddo not recommend this product waited 10 days for this product read all the instructions and did as exactly how it said and it didn't even go a shade lighter at all and the product thinned my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |