|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Did not likeI did not like your product. Color washed out too soon. I will not reorder. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVanessa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ShampooDisappointed with my most recent order. The shampoo was missing! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNorma - We're sorry to hear your last order was missing a shampoo packet. We'd be happy to send you an extra shampoo packet at no charge in your next order so that you can always have one on hand. Look for our follow-up email for more information. |
I'm very disappointmentThe results are not what I expected. I did not like the color that you sent me, and when I applied my hair turned out darker than my natural color and the one I usually apply. eSalon chose my color without taking into account my opinion. I really do not recommend eSalon and I do not want to use your product again. 23 of 24 people found this review helpful. Did you? |
|
Poor customizing colorI submitted several photos over a 3 month period of the warm blonde coloring I desired. Time after time I received ashy blond kits that left me looking washed out with my light complexion. Very disappointed, I had hoped I would find a coloring system with home delivery. The product was easy to use and the color was long lasting.....unfortunately they could not mix the proper color. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRoberta - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You. We're always looking to improve our service and products, and truly value everything our clients say. We see that you we're able to talk to a representative and find a solution to this. |
Not for me....My neighbor and I both tried eSalon at the same time; once we received our order my cousin (professional beautician of 20+ yrs) applied our color for us. The initial color for both looked awesome. Purchased in Sept. my neighbor still looks awesome mine however faded in less than two weeks and my gray came back wayyyyyyyy too early. For me I will not be using the product again, my neighbor loved hers and will continue ordering. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSharron - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Did not get good resultsI was hopeful when I saw the two different bottles of color for the roots and ends. But when I opened the bottles the smell was so strong. I followed the directions but now my roots are a pinkish color and it did not color all my gray. The ends are darker than expected. And my hair is now very dry, before coloring with esalon my hair was healthy and shiny. I will be going back to my old standby color. I gave 2 stars because the price is good and the idea is good but for me it did not work. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTerri - We are sorry to hear you were disappointed with your experience and would be happy to help. We truly value you as a client, and will be reaching out to you shortly to offer assistance. |
Doesn't cover my grayThis formula doesn't cover my gray hairs. It turns some of them a metallic red color and others don't grab the color at all. I left it on even longer than the half hour recommended, but that still didn't work. The color was also a little too dark. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAliza - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Disappointed:-(I am not pleased with my hair and now I never want to dye my own hair again. My color was way too dark and was the same color all over even though I was supposed to do my roots a different color than my ends. There are no clips included and two pairs of gloves are included although the directions instructed me to change my gloves three times! 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaureen - We apologize that you were disappointed with the results of your application. We would be happy to assist you with this and clarify the contents of your order and instructions, so we will be reaching out to you shortly. |
Wrong colorThe dye burned my scalp and they were supposed to send me auburn and it came out burgundy. Very disappointed and cancelled any further orders! 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Great color/Don't LastI purchased this product in September 2016. I used it October 4th. While the color was fantastic and perfect due to my colorist and not my choice, it did not last as long as I thought it would. I chose the color for my hair but because of the pictures I sent in, "My" colorist saw that the colors I chose were too dark. She not only corrected the color but sent it out as well. She was ready to send out the darker color, if needed. My only problem was that the color didn't last long enough. I'm scheduled to receive more coloring December 9, 2016 but my scalp is already white again. :( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |