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Custom Color Set
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66,637 Verified Client Reviews |
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Very Disappointed!I've been a customer for quite sometime now. I asked to adjust the formula of my order. I wanted for my hair to look more reddish than what I normally order but it turned out that the red color is not visible at all - not happy and bad hair day :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalouh - We’re sorry to hear that you were unhappy with the results of your most recent custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
still getting red and gray coverage isn't greatgray coverage isn't great. I also "pull" red and this hasn't corrected that at all. I had professional photos done for my job the week after using this and the photo is very red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for sharing your feedback with us. We apologize that your hair color did not provide the coverage as expected and turned out too red. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to get the color just right. Your Colorist has received your feedback and we have adjusted your formulation to help achieve your desired results. Again, we are sorry that you were not completely satisfied with your color. |
BrassyThis is the second color and it's still too brassy. I wanted dark blonde and ended up with orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelle- Thank you for sharing your feedback with us. We apologize that your color turned out too brassy. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to best under stand your hair color needs. Again, we are sorry that your color did not provide your expected results. |
Dissatisfied Customer!Once again" very disappointed of this hair product less than a week I applied my hair color and my grays started to show very unhappy I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Covering gray hairColor didn't cover the gray hair for more than two weeks. After that I saw white hair at my temples. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLea - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Aweful!I was so excited to get this color but the first time I tried it my hair turned GREEN!! Only on the ends but I hated it. I ended up using oops to take it out. Then I thought I would give it another try and this time my hair turned ORANGE. I wanted it blonde and it is an ugly orange color. Don't try it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We apologize that your results came out differently than expected. We see that you have already contacted us about this matter and we have refunded you for the cost of your color, per our Satisfaction Guarantee. Your results are important to us and again, we apologize. |
Pretty satisfiedI wish it made my hair feel a little healthier. The first order with the gloss and everything was the best and then the price was to high to continue receiving the same products as the first order. Also it didn't seem to come out the same color as the first time. Other than that I'm happy. 0 of 0 people found this review helpful. Did you? |
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Not colour I expectedI was really keen to try this new colour but very disappointed, it was meant to be a red mahogany colour, it's more burgundy. I did exactly what the instructions said, been left with lighter bits where grey comes in don't think it's any better than the regular home colour I normally buy at less cost. Will be cancelling future orders, and not keen on idea you have to take a subscription just to try it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley- Thank you for sharing your candid feedback with us.We apologize that your hair color was not exactly what you were looking for. We want to make sure that we understand all of your hair color needs and get your color just right. We have gone ahead and reached out to you regarding your hair color order in regards to our Satisfaction Guarantee. Again, we are sorry to hear that you were unsatisfied with your color results. |
review hair colorI just colored my hair 2 weeks ago and m gray is already coming through. also the color is very dark. I asked the 2nd time you all sent to lighten it up and it was not, I am looking to go back to purchasing color via a store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
That's not what I wished for !Nothing special, didn't stay any longer than any store buy color. Not color as I wished for ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |