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Custom Color Set
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66,655 Verified Client Reviews |
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Did not matchThis last hair colour was a totally different match to the first one this ones more beige hasnt blended well at all now going to have to go get another colour to try fix it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammie - We're sorry to hear the results of your last hair color order were different than you were expecting. We're reaching out to you to help you find a solution. Check your email for more information. |
The worst hair color experience ever.When I finished with my hair I was so upset. I asked for the red to come out' instead my hair is ALL RED. It is also so much darker than what my hair should be. I am going to tell everyone I know to never use this service. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlane - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Cute idea but I don't like itThe color wasn't a good match and I turned off auto shipping and they still sent me a shipment. That's not cool. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We apologize for any confusion regarding our Hair Color Plan. According to our records, you cancelled the service after your second order had already been shipped and we were unable to cancel it at that time. We've contacted you via email with more information about returning your order for a refund. |
Too dark.Ended up too light on top and almost black at the ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeneen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't lastIt didn't last on my gray. It was coming out within 2 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too redI would still like less red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Greatly disappointed.I originally ordered a lighter shade but customer service emailed me saying they thought it was too light and my hair wouldn't turn out right. So I worked with the gal over the phone and we picked a color closer to my natural dark blond. I very clearly told her my hair has red undertones if the color is warm it will turn brassy and that I needed an ash or cool tone dye. She assured me this color would work. No, no it did not. Now I have a copper toned dark blonde/light brown hair and I absolutely hate it!!! I won't be using eSalon ever again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- Thank you for sharing your feedback with us. We apologize that your hair color turned out differently than expected. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to see how we can best assist you. Again, we are sorry that your hair color did not meet your expectations. |
HATED IT!!!!!I wanted blonde and was left with brown with red. Cost me $200 to get it back to a blonde close to where I started. Now I still look like a fake blonde instead of the natural blonde I used to using Loreal for $8 a month. Never again! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- Thank you for contacting us. We apologize that your hair color came out darker than expected. We have gone ahead and reached out to you per our Satisfaction Guarantee and issued a refund for your last order. Again, we are sorry that your color did not provide the expected results. |
Did not likeI did not like your product. Color washed out too soon. I will not reorder. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ShampooDisappointed with my most recent order. The shampoo was missing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We're sorry to hear your last order was missing a shampoo packet. We'd be happy to send you an extra shampoo packet at no charge in your next order so that you can always have one on hand. Look for our follow-up email for more information. |