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Custom Color Set
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66,637 Verified Client Reviews |
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Wrong colorThe dye burned my scalp and they were supposed to send me auburn and it came out burgundy. Very disappointed and cancelled any further orders! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Great color/Don't LastI purchased this product in September 2016. I used it October 4th. While the color was fantastic and perfect due to my colorist and not my choice, it did not last as long as I thought it would. I chose the color for my hair but because of the pictures I sent in, "My" colorist saw that the colors I chose were too dark. She not only corrected the color but sent it out as well. She was ready to send out the darker color, if needed. My only problem was that the color didn't last long enough. I'm scheduled to receive more coloring December 9, 2016 but my scalp is already white again. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Fades very fast!!!!Hasn't even been a month and 90% of the color is out of my hair. Even with using shampoo for colored hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Nice Product/ fab colour matchThe colour match was great, but the grey coverage is not good, covered for 2-3 weeks, then grey showing again, this is way to quick. so no its not a product to keep using as I don't like colouring my hair that often. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeressa- Thank you for sharing your feedback with us. We apologize that your hair color did not provide the coverage you were expecting. We see that we have already reached out to you regarding our Satisfaction Guarantee and issued a refund for your last order. You can always contact us if you have any further questions regarding your color. We are always here to help. Again, we are sorry that your color did not come out as expected. |
So close yet so farOrder arrived a week earlier than expected, which was great! Packaging was brilliant, had all that was necessary and was easy to use. Issues: it did not cover my pink strands. I picked the bleached highlights option and specifically added the information to the colourist, but my auburn colour has these pink strands still in it. This is a shame because I actually like the colour on the rest of the hair and in terms of damage it is quite reasonable, but I will probably have to apply something else to reach a more uniform colour... What a shame. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you weren't completely satisfied with your experience. |
ColorQuality of product was good. But, was not satisfied with first color received, will retry another color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We’re sorry that you were not completely satisfied with your first. We have reviewed your account and see that, per our Satisfaction Guarantee, we processed a complimentary reformulation to better reach your hair color goals in October. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Colouring kitThe colour was far too dark, not at all as expected or promised from the website. It also left my hair harder to handle than other colour kits I have used at half the price. I would not recommend and will not be using again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClare - We’re sorry that your color formulation came out darker than you were expecting, and left your hair hard to handle. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Multi colorThis was supposed to make my hair a dark auburn. I followed directions to the T because I was afraid of this happening and sure enough I have roots that look black, some streaks of red and bright red ends. Not happy! Now I've gotta pay more money to go have it fixed. 0 of 0 people found this review helpful. Did you? |
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Colour does not rinse out wellIt took a lot of shampooing to remove the colour. Plus there are better quality colours available at a lower price. This colour did not give any tones or gloss. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAK27 - We're sorry to hear you had issues removing the color from your hair. We've reached out to you via email to troubleshoot some reasons why this may have happened and some easy solutions. We hope to work with you further to make your color just right for you. |
DisappointedThis color was not better than what I can purchase at the drug store - didn't cover my gray as I hoped 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernice - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |