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Custom Color Set
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66,637 Verified Client Reviews |
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Greatly disappointed.I originally ordered a lighter shade but customer service emailed me saying they thought it was too light and my hair wouldn't turn out right. So I worked with the gal over the phone and we picked a color closer to my natural dark blond. I very clearly told her my hair has red undertones if the color is warm it will turn brassy and that I needed an ash or cool tone dye. She assured me this color would work. No, no it did not. Now I have a copper toned dark blonde/light brown hair and I absolutely hate it!!! I won't be using eSalon ever again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- Thank you for sharing your feedback with us. We apologize that your hair color turned out differently than expected. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to see how we can best assist you. Again, we are sorry that your hair color did not meet your expectations. |
HATED IT!!!!!I wanted blonde and was left with brown with red. Cost me $200 to get it back to a blonde close to where I started. Now I still look like a fake blonde instead of the natural blonde I used to using Loreal for $8 a month. Never again! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- Thank you for contacting us. We apologize that your hair color came out darker than expected. We have gone ahead and reached out to you per our Satisfaction Guarantee and issued a refund for your last order. Again, we are sorry that your color did not provide the expected results. |
Did not likeI did not like your product. Color washed out too soon. I will not reorder. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ShampooDisappointed with my most recent order. The shampoo was missing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We're sorry to hear your last order was missing a shampoo packet. We'd be happy to send you an extra shampoo packet at no charge in your next order so that you can always have one on hand. Look for our follow-up email for more information. |
I'm very disappointmentThe results are not what I expected. I did not like the color that you sent me, and when I applied my hair turned out darker than my natural color and the one I usually apply. eSalon chose my color without taking into account my opinion. I really do not recommend eSalon and I do not want to use your product again. 23 of 24 people found this review helpful. Did you? |
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Poor customizing colorI submitted several photos over a 3 month period of the warm blonde coloring I desired. Time after time I received ashy blond kits that left me looking washed out with my light complexion. Very disappointed, I had hoped I would find a coloring system with home delivery. The product was easy to use and the color was long lasting.....unfortunately they could not mix the proper color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You. We're always looking to improve our service and products, and truly value everything our clients say. We see that you we're able to talk to a representative and find a solution to this. |
Not for me....My neighbor and I both tried eSalon at the same time; once we received our order my cousin (professional beautician of 20+ yrs) applied our color for us. The initial color for both looked awesome. Purchased in Sept. my neighbor still looks awesome mine however faded in less than two weeks and my gray came back wayyyyyyyy too early. For me I will not be using the product again, my neighbor loved hers and will continue ordering. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharron - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Did not get good resultsI was hopeful when I saw the two different bottles of color for the roots and ends. But when I opened the bottles the smell was so strong. I followed the directions but now my roots are a pinkish color and it did not color all my gray. The ends are darker than expected. And my hair is now very dry, before coloring with esalon my hair was healthy and shiny. I will be going back to my old standby color. I gave 2 stars because the price is good and the idea is good but for me it did not work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We are sorry to hear you were disappointed with your experience and would be happy to help. We truly value you as a client, and will be reaching out to you shortly to offer assistance. |
Doesn't cover my grayThis formula doesn't cover my gray hairs. It turns some of them a metallic red color and others don't grab the color at all. I left it on even longer than the half hour recommended, but that still didn't work. The color was also a little too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAliza - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Disappointed:-(I am not pleased with my hair and now I never want to dye my own hair again. My color was way too dark and was the same color all over even though I was supposed to do my roots a different color than my ends. There are no clips included and two pairs of gloves are included although the directions instructed me to change my gloves three times! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We apologize that you were disappointed with the results of your application. We would be happy to assist you with this and clarify the contents of your order and instructions, so we will be reaching out to you shortly. |