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Custom Color Set
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66,637 Verified Client Reviews |
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nice colorI went a half shade darker this time which came out just okay. After a few days, I ended up highlighting around my face, which I do like better! 0 of 0 people found this review helpful. Did you? |
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Dark Blonde Golden Invisi-Copper 7.43Needs more copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSam - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not quite what I expected!The colour was terrible and I had an allergic reaction to it. I can now not cancel my order as I have to telephone the company. Not a product or company I could recommend. I just want to cancel the order! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha- Thank you for contacting us and sharing your feedback. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. |
Good Color rough on my HairI like the color. But it really makes my hair feel dry. 0 of 0 people found this review helpful. Did you? |
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Did not matchThis last hair colour was a totally different match to the first one this ones more beige hasnt blended well at all now going to have to go get another colour to try fix it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammie - We're sorry to hear the results of your last hair color order were different than you were expecting. We're reaching out to you to help you find a solution. Check your email for more information. |
The worst hair color experience ever.When I finished with my hair I was so upset. I asked for the red to come out' instead my hair is ALL RED. It is also so much darker than what my hair should be. I am going to tell everyone I know to never use this service. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlane - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Cute idea but I don't like itThe color wasn't a good match and I turned off auto shipping and they still sent me a shipment. That's not cool. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We apologize for any confusion regarding our Hair Color Plan. According to our records, you cancelled the service after your second order had already been shipped and we were unable to cancel it at that time. We've contacted you via email with more information about returning your order for a refund. |
Too dark.Ended up too light on top and almost black at the ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeneen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't lastIt didn't last on my gray. It was coming out within 2 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too redI would still like less red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |