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Custom Color Set
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66,655 Verified Client Reviews |
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Over process didn't cover all greyVery dry still have grey showing dye changed colour too quickit went dark in colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGill - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected and did not cover the grays, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
My First OrderI was truly impressed with the kit I received, the specific instructions for my hair color, and the quality of my supplies. I was a little disappointed with the color itself, but I do hope that working with my colorist on future orders will improve that situation 0 of 0 people found this review helpful. Did you? |
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Doesn't color greyI liked the color as far as shade. It faded quickly and my greys started showing much sooner than I would of expected. Canceling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't do anythingI followed the instructions to the letter and it didn't really do anything. My hair is maybe a darker blonde, but there was zero red left in my hair. Normally my hair soaks up red color like a blanket so it's rather weird. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We’re sorry that your first order did not deliver the difference you expected. We see that your colorist reviewed your comments and sent you a free reformulated color to deliver results better suited to your desired color. We look forward to hearing your feedback on this new formulation soon! |
Hair dyeThis product worked really well at first but the last one I got is not keeping the gray covered as well. Any suggetions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxie -We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We always suggest starting with the hard to cover areas first so they get the longest processing time. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Did not match color I requested.Awesome service. However was not pleased with final color. I submitted several pictures of the color of wanted but never came out lighter, always darker. And also did not cover the grays completely. Would've paid a private salon service for the same amount I ended up paying here after all the tries. Cancelling it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariel - We're sorry we weren't able to formulate a color to your liking! Because your color came out darker than you wanted, we have issued a refund for the price of the color. We're sending you an email with more information and some helpful tips. |
Still grayThis product after several tries for the last few months does not cover my gray hair at my roots around my face. Color also washes out fast, even using their recomended shampoo and conditioner. Not a good deal when you still have to go to store and buy other products to finish the job 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
The color isn't correctPlease cancel all future orders. Thank you. Susan G 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
colorcolor came out red. not for me! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color fades within two weeksI was really excited about this prospect. However, the dye fades within two weeks, and all my grays are clearly visible again. I need a product with more longevity, especially for this cost. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |