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Custom Color Set
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66,637 Verified Client Reviews |
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Hair dyeThis product worked really well at first but the last one I got is not keeping the gray covered as well. Any suggetions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxie -We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We always suggest starting with the hard to cover areas first so they get the longest processing time. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Did not match color I requested.Awesome service. However was not pleased with final color. I submitted several pictures of the color of wanted but never came out lighter, always darker. And also did not cover the grays completely. Would've paid a private salon service for the same amount I ended up paying here after all the tries. Cancelling it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariel - We're sorry we weren't able to formulate a color to your liking! Because your color came out darker than you wanted, we have issued a refund for the price of the color. We're sending you an email with more information and some helpful tips. |
Still grayThis product after several tries for the last few months does not cover my gray hair at my roots around my face. Color also washes out fast, even using their recomended shampoo and conditioner. Not a good deal when you still have to go to store and buy other products to finish the job 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
The color isn't correctPlease cancel all future orders. Thank you. Susan G 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
colorcolor came out red. not for me! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color fades within two weeksI was really excited about this prospect. However, the dye fades within two weeks, and all my grays are clearly visible again. I need a product with more longevity, especially for this cost. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
DisappointingAlthough I followed the online instructions for what I wanted in hair color and included a photo of my current blonde hair AND followed hair coloring instructions to a "T" - my hair color was darker than it's ever been in my life. I asked for strawberry medium blonde and I now have mousy brown hair with a tinge of red at the roots if you look at it in the right light. I've shampooed it several times and after a week - it has not lightened much. VERY disappointed. I will be returning to my regular at-home coloring regime and will NOT be ordering any more products from eSalon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Left a thick grit on hairThe color came out very very dark and orange at the root. That wasn't the worst. The color this time left a thick gritty feeling to my hair. I washed it 6 times and can't get it out. I will never use it again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We're sorry to hear you were unhappy with the results of your application. We see that you reached out to us and we issued a refund as you requested, per our Satisfaction Guarantee. Again, we apologize. |
Not the color i wantedDidn't give me the color i wanted. Came out more burgundy/purple. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Can't get what I wantI would love to color match what I want but it's not happening. I will try a few more times. Because I would love the convenience. Right now it's not too convenient to get the wrong color over and over again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBelinda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |