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Custom Color Set
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66,637 Verified Client Reviews |
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Mix_up in hair colorI ordered medium brown. I received my first order, callie, for medium brown. I received an order from Danielle inmediately after, same month, for dark blond. I have just received another order for dark blond. My pigmentation does not go well with blond, that is why I asked for medium brown and that I didnt want blond. Please correct this problem because i have paid for this item and can not use it. I need to know if I should return it or if you will send me a box for it. Please sd me the correct color and do not charge me for it nor shipping. I have the medium brown, first order which I intend to use now. Thank you for your continued service. Happy Holidays 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatria - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Custom Hair ColorThe kit was great,easy to use; color was good. The only reason, I give three stars, is the color washed away after 5th hair wash from roots area. So, my roots are grey again after a week of application. If any changes can be done to my formula to keep roots colored longer, I will order product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrancheska - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I was hoping to like this companyI was hoping to like this company. This was my first time trying it. The hair dye not only left my hair dry and brittle, it left my hair two toned and uneven. I have dyed my own hair for many, many years and never had a bad result. I will not be purchasing any more dye from eSalon. I was also scared to dye my hair again due to how dried out and brittle it left my hair. So that being said, I had two toned, uneven, dry hair for 6 weeks. I normally don't leave negative reviews on things, but women's hair is important, so I felt my experience was ok to pass on. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry that your hair color came out uneven. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Color OffColor was too brown and not enough red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Beth- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Nice colorThe color was pretty but it didn't cover the gray in my temples. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
for my dry hairtended to make hair even dryer, but did give it more body. Not to sure about it. Don't think I would use it again. Colour darker than I expected even when I asked for a lighter shade 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIona - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Over process didn't cover all greyVery dry still have grey showing dye changed colour too quickit went dark in colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGill - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected and did not cover the grays, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
My First OrderI was truly impressed with the kit I received, the specific instructions for my hair color, and the quality of my supplies. I was a little disappointed with the color itself, but I do hope that working with my colorist on future orders will improve that situation 0 of 0 people found this review helpful. Did you? |
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Doesn't color greyI liked the color as far as shade. It faded quickly and my greys started showing much sooner than I would of expected. Canceling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't do anythingI followed the instructions to the letter and it didn't really do anything. My hair is maybe a darker blonde, but there was zero red left in my hair. Normally my hair soaks up red color like a blanket so it's rather weird. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We’re sorry that your first order did not deliver the difference you expected. We see that your colorist reviewed your comments and sent you a free reformulated color to deliver results better suited to your desired color. We look forward to hearing your feedback on this new formulation soon! |