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Custom Color Set
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66,637 Verified Client Reviews |
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Not HAPPY!My last color turned my hair reddish and I have BROWN hair. Now I cant get the red color out. I am so upset and will never order this again. I went to a salon and told them what colors "My Colorist" mixed and they said it was wrong. I have dark brown hair and they put ash, brown and mahogany in my color and it put a 2" red stripe on the top where I would cover my roots. I had to wear this for 4 weeks till I could afford to go get it fixed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
1st time great, 2nd not so much.When I received my first hair dye kit, I couldn't wait to use it! The results were great, lasted long and I got many compliments. The 2nd time was not as successful; my color lasted less than 6 every other day washings, didn't notice much color change to begin with. I really loved this on my 1st use but was disappointed with the 2nd. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not for meNot the product fault but my hair is not accepting color now, so a waste of money to try. 0 of 0 people found this review helpful. Did you? |
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Hair colorCoverage is great, but still coming out with too much red highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Could have been better.I was not impressed with my most recent order. I was only looking to go a little bit lighter and received only the root touch-up so I went to a salon and asked if this was customary and they said no. They did advise me as to how I should apply it and I utilized what was sent to the best of my ability. I don't think I will be ordering from eSalon any longer. Thanx. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We apologize for any confusion with your recent hair color order. One of the benefits of eSalon is that your hair color is personally tailored, your personal colorist adjusted your formulation and instructions based on the comments you had made. We will be reaching out shortly to see how we can best assist you. Again, we apologize that you were dissatisfied with your experience. |
Poor coverage, wrong colorAfter 3 tries I decided to cancel because it has never truly been the color I wanted, the color fades fast, and it's too expensive for being a poor quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOmayra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
If you're blonde do not use this productMy roots turned orange and my current color turned grayish blue. They told me they can't go lighter than the orange they sent me. Now I know why there aren't any reviews available for blonde customers. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory. |
Bad fadeNot worth the money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJillian - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
HATED my past two orders had to go to a professional to repair the damageMy past two order were terrible. TOO much RED. I hated both of them. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Worst hair color I have ever used.Fumes burned my eyes. Formula burned my scalp and it is now peeling. Hair feels dry and some of it fell out. Darker than expected for light brown. Will never purchase again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |