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Custom Color Set
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66,655 Verified Client Reviews |
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Awful stuffMade my hair dry & course. NOT FOR ME!!! 12 of 13 people found this review helpful. Did you? |
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Response From Our ExpertsDoreen - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Bad batchThe last batch I received was a bad batch it lasted for about a week and then all the gray came back 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
The length of time the colour lastsI have used your products for a fair length of time now. In previous orders I have ordered a dark brown, and have been more than happy with the product. I have recently changed to a red. This colour doesn't seem to last as long ..or be as steadfast. Is this normal ? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We’re sorry that your red hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Gets the job doneThe product had too much ammonia. My scalp was uncomfortable for a couple of days afterwards. The color was not bad and it did the job of coloring the grays. I would ask the stylist to lesson the ammonia next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re truly sorry to hear that you experienced discomfort on your scalp that could have been caused by the ammonia in our hair color. We've reached out to you via email to discuss your personal formula and possible solutions to this situation. |
Dried out my hair, didn't cover grey, color washed outI didn't like this, it totally dried my hair out, didn't cover my grey, and color washed out in less than two weeks, had to go get it cut very short. 24 of 26 people found this review helpful. Did you? |
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Response From Our ExpertsSusun - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. |
I Hate the colorDon't bother writing a detailed explanation of your hair color needs and wants. They don't read them. I explained that my hair color was not represented in the first step. I'm a true Strawberry Blonde. My hair looks hideous! It's light brown! No where near the deeper Strawberry Blonde that I wanted! I'm so ashamed to look like this. I seriously hate this color!! I'm very upset!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not happy with the outcomeDid not like the product. After applying and rinsing , my hair is greasy and sticky and heavy and nasty. I have washed twice and cannot get it out of my hair. Any help on fixing this would be greally appreciated as I have to go to work tomorrow.. Unfortunately, I will not purchase this product again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair felt greasy, sticky, and heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not for meAfter this last time using the hair dye my hair was left slimy. It was like I had applied a jar of vaseline to my hair. It took washing my hair 6 times to get most of it out. This happened to me the time before with the semi permanent as well just not as bad. After washing my hair with the shampoo and conditioner that came with my order I had to go back and rewash my hair 5 times with my own expensive shampoo. I thought they slimy dye would never wash out. I changed my order from semi permanent to permanent because the blue black dye would not last no longer then 2 washes before my hair looked brown again. Now I find that after using the permanent blue black it lasted the same, 2 washes. My hair is back to brown. UGH!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that your hair felt slimy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not in loveMy hair felt very brittle after and seems to be falling out more. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that your hair color made your hair feel brittle. Per our Satisfaction Guarantee, we would love to send you a complimentary Deeply Invested Nourishing Hair Mask that will provide long lasting moisture. We have reached out to you with more details. |
Not HappyI was not happy with my last color and the 100% guarantee is that they will tell you that they sent the correct color according to what they think was right. I replied back and felt that they told me I was wrong. OK, maybe I did not describe the color I wanted correctly, but why do I provide you with a phone #. If there was a question about the color a phone call from my "personal" colorist would have been nice. You are no longer the only online color people!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulations per your requests. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |