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Custom Color Set
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66,637 Verified Client Reviews |
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Not happy with the outcomeDid not like the product. After applying and rinsing , my hair is greasy and sticky and heavy and nasty. I have washed twice and cannot get it out of my hair. Any help on fixing this would be greally appreciated as I have to go to work tomorrow.. Unfortunately, I will not purchase this product again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair felt greasy, sticky, and heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not for meAfter this last time using the hair dye my hair was left slimy. It was like I had applied a jar of vaseline to my hair. It took washing my hair 6 times to get most of it out. This happened to me the time before with the semi permanent as well just not as bad. After washing my hair with the shampoo and conditioner that came with my order I had to go back and rewash my hair 5 times with my own expensive shampoo. I thought they slimy dye would never wash out. I changed my order from semi permanent to permanent because the blue black dye would not last no longer then 2 washes before my hair looked brown again. Now I find that after using the permanent blue black it lasted the same, 2 washes. My hair is back to brown. UGH!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that your hair felt slimy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not in loveMy hair felt very brittle after and seems to be falling out more. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that your hair color made your hair feel brittle. Per our Satisfaction Guarantee, we would love to send you a complimentary Deeply Invested Nourishing Hair Mask that will provide long lasting moisture. We have reached out to you with more details. |
Not HappyI was not happy with my last color and the 100% guarantee is that they will tell you that they sent the correct color according to what they think was right. I replied back and felt that they told me I was wrong. OK, maybe I did not describe the color I wanted correctly, but why do I provide you with a phone #. If there was a question about the color a phone call from my "personal" colorist would have been nice. You are no longer the only online color people!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulations per your requests. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still cryingWorst hair coloring experience I have ever had. Not at all satisfied. I'm so depressed. They never refunded no money. Never offered a toner. They are good listeners. But not good to help you once your hair is destroyed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Bad custom colorI chose a medium brown and submitted two pictures in two different lights and a profile. The custom color they told me would be more flattering was a light brown. I took their professional advise, I used and processed for the full time - very meticulous about my hair coloring process. The color they advised was not right for me. I have a stripe at my hairline for the holidays. Not happy. Going back to Madison Reed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Ok hair colorThe hair color doesn't stay on very long and the gray hair doesn't take it well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDemi - We’re sorry to hear that your hair color did not stick to your grays well. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't Really Color my Hair?So I thought this was going to be like a violet color and it just darkened my hair a bit. Really disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmelia, - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
ConcernedThis was the first hair color that made my naturally curly hair super frizzy & unmaneable. Maybe, you can explain to me why this happened.? Also, my hair is starting to become brassy again. Let me know what your thoughts are on why this is happening? Thank you ~ Sheila 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We apologize that your hair color turned out frizzy and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary Shining Armor, which will help provide your desired results. We would also love to reformulate your hair color and reduce any brassiness. We have reached out to you via email regarding your next color formulation. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Wrong base hair colorUnfortunately, you are still using a blonde base for the color. I would prefer a brunette base - maybe start with a light brunette just to see but the blonde is still showing up too light for my taste and the color doesn't seem to have enough oomph to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeanne - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |