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Custom Color Set
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66,655 Verified Client Reviews |
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Not the right colorI sent in a request to lighten the color. They still sent darkest brown after I repeatedly requested dark drown, not darkest! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We apologize that your color turned out differently than you expected. It looks like your colorist has reviewed your comments and is waiting on a response on how you would like to proceed with your next order. We look forward to hearing from you soon! |
Thanks for being out thereGood but needs to be a darker color for me.like the easy service though...thanks!! 0 of 0 people found this review helpful. Did you? |
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ColorThe color is fine but I thought it would be a little more golden and lighter. The roots were fine but the rest was still to much red. 0 of 0 people found this review helpful. Did you? |
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Not the same as I've been getting previously.This order turned my roots brassy and didn't match the rest of my hair. I haven't changed it and have been happy with the results on previous orders but this one either wasn't meant for me or I got a batch that was bad. There were some areas that didn't take the colour at all. The gray went a bit whiter which I don't mind but everything else was reddish and not at all the colour I've received in my other orders. I've also turned off the automatic delivery several times and I still keep getting auto delivery. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinnette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
TOO DARKI wanted a reddish blond. This is too dark and I have a second package of the same color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAdrian-Lee - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Color did not stayI found the color did not stay. It washed right out especially where my gray is and faded terribly. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't cover, stained skinI can't use this color anymore as it didn't cover my gray, it stained my skin and was not the right shade at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
No customer service!After believing that this was 'custom' color, I sent in a question just to receive what THEIR idea of service is, which was an email that was boilerplate for any number of customers. Nothing at all was personalized! 0 of 0 people found this review helpful. Did you? |
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Not my colorColor was too dark, my fault. Next one too red and both not enough gray coverage. Spoke to colorist who is working with me to reach my goal. 0 of 0 people found this review helpful. Did you? |
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Color Needs AdjustmentThe darkness is good but still too much red tone and not enough lasting gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |