|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Spotty coverage for gray hair?I've been coloring my gray hair myself for more than 20 years. This was my third hair color shipment from eSalon. I was very pleased with my first two shipments. However, this last one did not last on my gray hair. I did complain to customer service, only to be told to start at my grayest areas first and that my next shipment's color time would be longer. Funny, how I didn't need to do anything different with my first two hair color treatments. No apologies offered. Of course, it must be MY fault, and not the product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTheresa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too dark for meI like the idea and the products in general but I couldn't get the lighter blonde I wanted to blend my roots and soften my highlights. I ended up with a medium dark blonde for my roots which they recommended. Now I have 2 different colors of hair top and bottom and need the salon to fix it anyway. Costing me way more than I can afford. Sad cause I wanted to love it 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJessica - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Cover GrayThis batch did not cover gray well - seemed different from orders before. I am not happy with the coverage. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
It's not Red!It's just not coming out red/copper like I'm asking for. Still looks brown. Is there something I need to do/add to my hair to make it take the red colors? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebby- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
not right colorIt wasn't the color that I asked, I wanted brown and now is black, I like that my hair is healthy but not the right color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVioleta - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
My hair feels awful nowI loved the box and the directions and everything made out to me. The colorist was very helpful in helping with my color and did a great job on the color. The color is great and I love it. My hair though feels awful! It is greasy and frizzy and just feels coarse when it is usually soft and silky. I won't be using again no matter how much the color is pretty. 34 of 34 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTonya - We’re sorry that you were unsatisfied with the texture of your hair after using your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Awful stuffMade my hair dry & course. NOT FOR ME!!! 12 of 13 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDoreen - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Bad batchThe last batch I received was a bad batch it lasted for about a week and then all the gray came back 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRachel - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
The length of time the colour lastsI have used your products for a fair length of time now. In previous orders I have ordered a dark brown, and have been more than happy with the product. I have recently changed to a red. This colour doesn't seem to last as long ..or be as steadfast. Is this normal ? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSally - We’re sorry that your red hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Gets the job doneThe product had too much ammonia. My scalp was uncomfortable for a couple of days afterwards. The color was not bad and it did the job of coloring the grays. I would ask the stylist to lesson the ammonia next time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanet - We’re truly sorry to hear that you experienced discomfort on your scalp that could have been caused by the ammonia in our hair color. We've reached out to you via email to discuss your personal formula and possible solutions to this situation. |