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Custom Color Set
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66,655 Verified Client Reviews |
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Not what I expectedThis worked great on my girlfriend, but after two attempts I'm still brass not blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonja - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorIf I could give a review without any stars, I would. This color is too dark, and it can't be changed according to your professionals. It did not cover the grey this time as much as it did at first. I really do not want to try any further. Thank you, and please take me off your list. No more emails or advertisements. I'm not happy with this product! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Worse than when I startedI was so excited to try salon quality products at home but my color is redder than before I colored it. My stylist created light ash brown for me. I would have thought that would work but I am disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not good for meToo light 0 of 0 people found this review helpful. Did you? |
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Not what I expectedI was not pleased with my last color. I had hot pink patches. Mainly on the ends where my hair was lighter. I didn't like this color. Usually I had been satisfied with this color system. The roots were OK, but overall disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie- Thank you for sharing your feedback with us. We sincerely apologize that your hair color turned out differently than expected. We have gone ahead and reached out to you regarding this matter and want to make sure we get your color just right. Again, we are sorry that your color did not provide the results you were looking for. |
Disappointed 😞My Hair color was great the day of and day after coloring.Exactly what I wanted. I recieved so many great compliments on my color. After the first washing half the color came out, my hair color looked faded and dull. I used color safe shampoo and waited 2 days before washing. I'm very disappointed that the color did not last longer. Don't think I'll be ordering again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
GraysColor okay. But doesn't cover my gray for but a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not the right colorI sent in a request to lighten the color. They still sent darkest brown after I repeatedly requested dark drown, not darkest! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We apologize that your color turned out differently than you expected. It looks like your colorist has reviewed your comments and is waiting on a response on how you would like to proceed with your next order. We look forward to hearing from you soon! |
Thanks for being out thereGood but needs to be a darker color for me.like the easy service though...thanks!! 0 of 0 people found this review helpful. Did you? |
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ColorThe color is fine but I thought it would be a little more golden and lighter. The roots were fine but the rest was still to much red. 0 of 0 people found this review helpful. Did you? |