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Custom Color Set
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66,637 Verified Client Reviews |
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Not what was expectedThe color made my hair darker than its original color. I ordered a copper burgundy and there was no copper or burgundy in my hair when it was all done. My hair is a dark brown almost black. My grays did get covered however. Its very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabras - We're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorColor has great staying power, color was too dark, i have long hair, half way through, application color grew real dark and I was applying very fast!! otherwise color lastes and my hair was very soft!!! 0 of 0 people found this review helpful. Did you? |
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color faded by the first washI really liked the color but it faded way to quickly. One of the good things about this product is that it didnt have a strong smell to it when i applied it. I followed the directions and just put it on my roots first then added it to the rest of my hair and the roots were darker then the rest of my hair. 1 of 1 people found this review helpful. Did you? |
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Too complicatedI am sorry I do not believe this product to be for me. The difference in part 1 and 2 being too hard to handle. The shampoo smelled great. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
custom hair colourI had such high hopes for this hair colouring Sorry to say I was dissapionted the change in my hair was non exsistent it covered my grey hair slightly but not to make me try it again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not happyNo grey coverage, still very flat looking. VERY disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Too DarkThis "light" blonde was waaay too dark. I followed the directions precisely and my hair came out darker than it was before. It even darkened my blonde highlights! The only silver lining...ironically, I was worried it would be too light, so at least I can go to my hairdresser to add some light back in. This was my attempt to do something more affordable, but it did not come out right. I will say this...it looks natural...just too plain and mousy for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Like it but need a second try to make sureThe gray didn't cover as well as I would have liked but I don't know if it's because of the color or because I didn't apply enough color to the roots. Need to try again before I decide for sure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not what I expectedThis worked great on my girlfriend, but after two attempts I'm still brass not blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonja - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorIf I could give a review without any stars, I would. This color is too dark, and it can't be changed according to your professionals. It did not cover the grey this time as much as it did at first. I really do not want to try any further. Thank you, and please take me off your list. No more emails or advertisements. I'm not happy with this product! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |