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Custom Color Set
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66,637 Verified Client Reviews |
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First mishapColored my hair as always. Except once I dried it and went to style it, it was brassy reddish, burgundy. Usually esalon is right on. I had to have this fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color issuesI love the product as far as the end result right after coloring. But the product doesn't seem to stay long on the gray temples (seems to wash out within a couple of weeks). Also, after 2 changes in hair color shading, the color seems to still be soooo dark at first (first week) then it calms down to closer of the color I would like, but the gray starts to surface in my temples after that 3rd wk. BUT, I do love how the coloring isn't harsh on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Color fades quickly at the endsThe color has lasted a fairly long time but it fades quickly at the ends and at my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSkye - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
BEWAREI will start by saying I loved the hair color. It did what they said it would do and it is an excellent product. Unfortunately, that is the least of your problems here. I received an email for a promotion for their hair care products. It seemed like too good a deal and you know what they say - and in this case it is very true. I ordered the promotional items (a deal involving purchase of 3 of their shampoos, etc) and they were immediately shipped. Within 3 days they also shipped my hair color order WITH DUPLICATES OF THE 3 ITEMS PURCHASED ON THE PROMOTION BUT AT FULL PRICE! I haven't even had a chance to try the products yet, so absolutely don't want to pay $45 for something I'm not even sure I will ever use. I called to inquire how eSalon would take care of this problem and encountered the rudest customer service rep ever. She didn't seem to know how to do her job to begin with - she let me try to explain the problem without even asking for my name, order number, etc.. Then when she realized she didn't have any idea what I was talking about, she got my info and we started over. She looked at my account and promptly announced that I had ordered the items twice. Once on promotion and once to be shipped with my hair color. Um, no. Why would I do that? She proceeded to speak to me condescendingly as if I were of VERY limited intelligence. She ended up telling me to send the product back which would be fine, except I did not expect to pay to ship something back I didn't order to begin with. I asked for a postage paid return label. Her response, after a sigh, was to explain to me as if speaking to a toddler that I should just take it back to the post office. When I pointed out that the post office would not ship something for free just because I asked them to, she gave another long-suffering sigh and told me to write "Return to Sender" on it. She then elaborated as if I wasn't quite smart enough to grasp the concept. NEVER AGAIN. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsWhile we're happy to hear you love the color and it did what we said it would do, we’re so sorry to hear about your customer service experience. We apologize for any confusion caused as a result of being enrolled in both The Match-Up (under a promotional offer) and the Hair Color Plan with hair care products at the same time. We’ve left a message and welcome the opportunity to speak with you further to better assist you. |
Worse than box dyeFollowed the directions as listed. My hair looks NOTHING like the color I selected. It's super dark and uneven. I have a lot of breakage. Very unhappy with this purchase. Will never buy again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Was niceWould like a little bit lighter 0 of 0 people found this review helpful. Did you? |
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Not what was expectedThe color made my hair darker than its original color. I ordered a copper burgundy and there was no copper or burgundy in my hair when it was all done. My hair is a dark brown almost black. My grays did get covered however. Its very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabras - We're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorColor has great staying power, color was too dark, i have long hair, half way through, application color grew real dark and I was applying very fast!! otherwise color lastes and my hair was very soft!!! 0 of 0 people found this review helpful. Did you? |
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color faded by the first washI really liked the color but it faded way to quickly. One of the good things about this product is that it didnt have a strong smell to it when i applied it. I followed the directions and just put it on my roots first then added it to the rest of my hair and the roots were darker then the rest of my hair. 1 of 1 people found this review helpful. Did you? |
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Too complicatedI am sorry I do not believe this product to be for me. The difference in part 1 and 2 being too hard to handle. The shampoo smelled great. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |