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Custom Color Set
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66,637 Verified Client Reviews |
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Good coverageGood coverage but its a lot darker than I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMorgan - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Didn't come throughMaybe it was my hair. Maybe not. However, this color didn't absorb or come through the way the picture portrayed. I felt very sad about it as I felt really excited to finally get the gold tones out of my hair and go more ash. Unfortunatly, they are still there :/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Still too dark and auburnI left the formula on for the recommended 40 mins. I've never left any hair color on for that long but still ended up with an auburn color. Not what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReema - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Made my hair fall outThe colour was great but it made my hair fall out A LOT and therefore will never use again... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We apologize that your eSalon experience has been unsatisfactory. As our color does not contain bleach it is not strong enough to break hair follicles. We suggest contacting your doctor immediately with our ingredients found on our Safety & Precautions page. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Just your typical over the counter hair dye.I have dark brown hair and usually spend $150 to change my hair color. I was happy to see the excellent reviews on this product. Tried it one time and it is not for me. The smell alone is the same as the over the counter hair dye. On top of this, once I was finished using the product, you couldn't tell I did anything to my hair. Guess I will go back to my salon and pay the outrageous price to have my hair dye. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that you are unsatisfied with your color results. Since the color was not what you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Colour too warm2nd attempt but still too ginger 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We apologize that your hair color turned out warmer than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColorThe color fadded way too fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair color reviewI wanted this to work out; however, this was the first time in all my years of coloring my own hair that it did not cover my grays. Bummed because I was going in the next day to have my stylist put highlights in and she then had to do another color to darken my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
I wasn't even able to use itWhen I got the product, I opened it and it was spilled all on the inside. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - We're sorry that your most recent color arrived damaged and that you were unable to use your custom blended hair color. We have credited your account with one complimentary hair color credit. Your next order is on us! |
First mishapColored my hair as always. Except once I dried it and went to style it, it was brassy reddish, burgundy. Usually esalon is right on. I had to have this fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |