|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Not good gray coverageI like the color fine but this dye just didn't cover all the grays, even though i followed the directions exactly 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJenn - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too dark not meduimIt said meduim blonde which I use with hint copper,it's definitely darker then I like ...I don't like the color at all so just be careful on the color you pick they may be a bit different you can't really tell from pictures you choice from 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRobin- Thank you for sharing your feedback with us. We apologize that your hair color same out differently than expected. We have gone ahead and reached out to you in regards to our Satisfaction Guarantee to ensure that we provide you with the best assistance. We want to male sure that we understand your hair color needs and get your color just right. |
Cancel my orderI'm not happy with the product at all. It burned my scalp and not the color I was expecting at all.😥 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRobin - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
OK hair colourCouldn't find the instructions, overpriced and gimmicky. What would improve the product, a decent TUBE not sachets of shampoo and conditioner, come on sachets are so Nigella Lawson a bit dated and patronising the audience. I don't mind a sachet when I get a freebie and frankly they haven't got much product in either. I want to submerse my hair in luxuriant conditioner after I've coloured it. Not fiddle around trying to tear off a corner of an ill conceived sachet. Plus eSalon you missed a trick in promoting your shampoo and conditioner. I love conditioners that come in hair dye products and want more and would happily buy a larger bottle if sold. Had I just bought the hair dye and the shampoo and conditioner were in tubes, I would have probs ordered more 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTracy - Because you felt our shampoo and conditioner sachets were difficult to use, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Not dark enoughMy roots are still too light! Please cancel my subscription. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTheresa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
A Surprisingly Awful ExperienceI used the Custom Hair Color a couple of times and couldn't understand why the roots were not the right color. But nevertheless, I was getting the hang of doing it myself. The last time I applied it, I had asked them to take out the red, but this time instead of being a dark brown which I hoped for, the roots were a light, mustardy, brassy brown. And what's worse is that when I applied the color this time it burned like hell! My scalp felt irritated for days afterward. From a health and safety stand point, I cannot give any stars. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatricia- We apologize that your hair color turned out differently than expected and that you experienced a reaction that could have been cause by our color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we see that we have already received your feedback and refunded you for this color. Again, we are sorry that your experience with eSalon has been unsatisfactory. |
Adjust colorLast purchase was the best color yet but still has a slight amount of too much red. 0 of 0 people found this review helpful. Did you? |
|
AwfulIt turned my hair pink.... it was supposed to be brown with a hint of red and when I was finished my hair was pink from root to ends. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLene - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Good coverageGood coverage but its a lot darker than I wanted. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMorgan - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Didn't come throughMaybe it was my hair. Maybe not. However, this color didn't absorb or come through the way the picture portrayed. I felt very sad about it as I felt really excited to finally get the gold tones out of my hair and go more ash. Unfortunatly, they are still there :/ 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNikki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |