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Custom Color Set
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66,637 Verified Client Reviews |
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good colorwhile the color was good, the amount of AMMONIA in the color was EXTREMELY TOO MUCH. I was coughing and choking during the process and I always wear a mask. It's not healthy at all. I will have to cancel my subscription due to health concerns. I do not ever want that much ammonia in my hair and touching my scalp. But again the color was good. 0 of 0 people found this review helpful. Did you? |
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Its okay.A good color, but not remarkable. A bit harder to apply than others I've used. Maybe doesn't wash out quite as fast, but still twice as expensive as another brand I've used that is only slightly less enduring. 0 of 0 people found this review helpful. Did you? |
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Grey hairUnfortunately, it did not cover my roots well. I still had most of the white/grey hair uncovered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndreia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
I was sent a dark blonde but it was clearly dark red not what I wantedI really want to try and color my hair at home but I do not want it red I am not sure what I can do now or in the future when it needs coloring I cannot walk around a red head.Please help what can I do to fix this?? I like the esalon concept just wish the color was not red. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTammie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Custom color? Wrong!I was contacted by Esalon saying they basically didn't think my chosen color was right for me so I allowed them to 'change' it for me. Big Mistake! I hate my color & been forced to look at this ugly (real dirty looking) blond color every day! No one would look good with this color- it's awful! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We apologize that your color turned out differently than you expected. We see that you have spoken with your Colorist regarding this matter and we are currently processing a complimentary reformulated color for you. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not too happy this time around!I used my hair dye on Dec. 15 and I followed directions as I did the last 2 times. This time when I shampooed, conditioned it and then rinsed it all out it felt very matted. For the next 7 days I had to rinse it with water and used a comb to get all the product off. Never had a problem the last 2 times. Not sure I want to use this again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJune- Thank you for sharing your candid feedback with us. We’re sorry that your hair felt matted down after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit to your account in accordance with our Satisfaction Guarantee. We have also reached out to you with suggestions to resolve this issue. Again, we apologize that you were unhappy with your experience. |
Decided to discontinueI have used product for a while and love the color. However, over time I have noticed that my hair has thinned considerably. So, I've decided to discontinue using it and see if the thickness of my hair improves 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for your feedback. We apologize for the disappointing circumstances. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Hair looks and feels badFirst $20 for one bottle is just to much, second it made my hair feel like straw and the conditioner you sent to help smelled so bad I was nauseous all day you claim a lot for the product but it's just not true at least the color was ok but not worth the problems I'm going back to the much Cheaper store bought color at least my hair feels better after I use it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great color - Extremely irritating to my skinThe color is GREAT. This product is extremely irritating to my skin.... even more than the drugstore brands I have used in the past. Even though it cost a little bit more, I will go back to my other online brand that did not irritate at all. I had really hoped eSalon would work, but no way. I want to constantly scratch. Hope this doesn't last two seeks like the drugstore brands did. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDear Sharon, We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
color was too darkI requested a med brown and received a dark brown. It looks black. I don't know how I am going to go lighter without damage or having to go to a salon to correct it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |