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Custom Color Set
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66,637 Verified Client Reviews |
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Decided to discontinueI have used product for a while and love the color. However, over time I have noticed that my hair has thinned considerably. So, I've decided to discontinue using it and see if the thickness of my hair improves 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for your feedback. We apologize for the disappointing circumstances. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Hair looks and feels badFirst $20 for one bottle is just to much, second it made my hair feel like straw and the conditioner you sent to help smelled so bad I was nauseous all day you claim a lot for the product but it's just not true at least the color was ok but not worth the problems I'm going back to the much Cheaper store bought color at least my hair feels better after I use it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great color - Extremely irritating to my skinThe color is GREAT. This product is extremely irritating to my skin.... even more than the drugstore brands I have used in the past. Even though it cost a little bit more, I will go back to my other online brand that did not irritate at all. I had really hoped eSalon would work, but no way. I want to constantly scratch. Hope this doesn't last two seeks like the drugstore brands did. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDear Sharon, We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
color was too darkI requested a med brown and received a dark brown. It looks black. I don't know how I am going to go lighter without damage or having to go to a salon to correct it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Custom Hair ColorAt first I loved the colors that were designed for me, but after using it for a while the color was darker and darker. I have dark brown hair naturally, well before the gray started. The next shipment would come in and I would use it but it just began looking lifeless. Dull, boring, frizzy (I'm prone to that anyways) there was no depth to my hair no different highlights or different shades, it was just blah. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Not My colorVery disappointed. Second time Color is not what I want. The first two were great. Last two I had to Recolor. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that you were unhappy with the color results of your last two custom blended colors. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. We hope to always create hair color formulations that you'll love! |
hair turned a red tint and very dull colorlik the idea of being delivered to home, but color is not all that you make it out to be 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too dark!Besides being a tad too dark, I was disappointed by the fact that it didn't give me 100% gray coverage. I look forward to seeing if it gets adjusted since I just sent in an color edit request. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
~Wrong colourIt came up too red and dark for me, as I was only trying it out I now find myself signed up for continual orders. SCAM 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re sorry that your color formulation came out too red and darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
very disappointedVery disappointed with the last hair color sent to me. It is as if I did not color it at all, my roots look like they have not been touched, My thought was that there was something wrong with it for it not to color as it did before Followed directions with the product as I had done with the previous order. Will give it one more chance on the next order and if it does the same thing, would cancel these orders. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary Lou - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |