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Custom Color Set
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66,637 Verified Client Reviews |
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Back to the salonThe product is easy to use and smells nice, however, it did not cover gray hair well. About the same as an over the counter product. Looks like its back to the salon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
StrengthProduct is to strong of ammonia. Made my hair feel like dried straw. 0 of 0 people found this review helpful. Did you? |
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Amazing ColorAbsolutely love my color!! I wish I could tap more stars, but was unable too ! 0 of 0 people found this review helpful. Did you? |
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Trying to get it rightI love the product and the staff but I am trying to get the color right. They r a lot of help. I am going stick with them bc I like the product it makes my hair so shiney. Just hoping I can get the right color soon.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
good colorwhile the color was good, the amount of AMMONIA in the color was EXTREMELY TOO MUCH. I was coughing and choking during the process and I always wear a mask. It's not healthy at all. I will have to cancel my subscription due to health concerns. I do not ever want that much ammonia in my hair and touching my scalp. But again the color was good. 0 of 0 people found this review helpful. Did you? |
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Its okay.A good color, but not remarkable. A bit harder to apply than others I've used. Maybe doesn't wash out quite as fast, but still twice as expensive as another brand I've used that is only slightly less enduring. 0 of 0 people found this review helpful. Did you? |
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Grey hairUnfortunately, it did not cover my roots well. I still had most of the white/grey hair uncovered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndreia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
I was sent a dark blonde but it was clearly dark red not what I wantedI really want to try and color my hair at home but I do not want it red I am not sure what I can do now or in the future when it needs coloring I cannot walk around a red head.Please help what can I do to fix this?? I like the esalon concept just wish the color was not red. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTammie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Custom color? Wrong!I was contacted by Esalon saying they basically didn't think my chosen color was right for me so I allowed them to 'change' it for me. Big Mistake! I hate my color & been forced to look at this ugly (real dirty looking) blond color every day! No one would look good with this color- it's awful! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We apologize that your color turned out differently than you expected. We see that you have spoken with your Colorist regarding this matter and we are currently processing a complimentary reformulated color for you. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not too happy this time around!I used my hair dye on Dec. 15 and I followed directions as I did the last 2 times. This time when I shampooed, conditioned it and then rinsed it all out it felt very matted. For the next 7 days I had to rinse it with water and used a comb to get all the product off. Never had a problem the last 2 times. Not sure I want to use this again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJune- Thank you for sharing your candid feedback with us. We’re sorry that your hair felt matted down after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit to your account in accordance with our Satisfaction Guarantee. We have also reached out to you with suggestions to resolve this issue. Again, we apologize that you were unhappy with your experience. |