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Custom Color Set
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66,637 Verified Client Reviews |
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Did not meet expectations.The kit came with everything it said it would and the products came all nice and neat and worked for the most part. After only 3 washes though, all of the color was gone. All it had done was taken out the last color i put in and i was back to natural. The only thing i really liked was how well the stain remover wipe took care of the mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that your color did not turn out as you expected, and would be happy to help. We have added a free order credit to your account and your colorist will review your comments to adjust your formulation accordingly. If your colorist has any questions, they will contact you. Again we apologize, and we look forward to providing you with a color that will better suit your needs. |
Hair color stinksThe match wasn't even close to what I wanted. I now have orange hair and am very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not even close to the color I wantedI explained in advance that I wanted to make my hair a bit more red and asked for the color mix to be redder to lighten and brighten my hair up. I was told it couldn't be done over darker auburn colored hair. It literally didn't even enhance my hair color. I ended up going to my local professional cosmetology store and was advised on only needing to by red color of my choice and a developer in 30 lift, which did provide the red I was trying to achieve. So, the colorist that replied to my original message was totally wrong and I paid for a coloring mix that did nothing for my hair. I can even provide before and after pics to show how the color y'all sent me did nothing to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We apologize that you were disappointed with the results of your formula and appreciate you sharing your feedback. We see that your colorist has reviewed your feedback and is currently reaching out to you to see how we can best adjust to suit your color goals. We look forward to working with you to deliver your desired results. |
Color was not as expectedI didn't not get the results that were expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your recent color application did not yield the results you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs, free of charge. We look forward to hearing your feedback on your new results! |
Not the Color I wantedThe color failed to deliver. Although they encouraged me to work with them, I prefer to try something else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIndira - We’re sorry that you were unhappy with your color results. While we understand you would prefer to try something else, we will be reaching out to you shortly to offer options for another time in the future if you are open to them. Again, we apologize that you were dissatisfied with your experience. |
Still Not Right..Color was much to darker than I wanted. Wanted more red and extreme gray coverage for my stubborn grays. After 2 washings after color...Hello Grays! What? I think I'm Done!! Did Everything right and still Wrong!:( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - We’re sorry to hear that your color did not provide the redness and gray coverage you were expecting. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order and we see that your colorist has reached out with you to help us ensure the formulation best suits your needs. We look forward to delivering results you'll fall in love with! |
It's OKThe color is OK, but still is too harsh for me - seems red/orange in the light. It doesn't cover the front area around my hairline where I am very gray. I decided against trying this again. 0 of 0 people found this review helpful. Did you? |
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Feels like you are putting a waxy mask on your hairThe color did not work for me. Its was way too dark. As a result I ended up with darker roots and darker locks around the face (where gray hair is more prevalent) than the rest of my hair. Also, I don't like the texture of the coloring mixture after you rinse it out of your hair. It feels like a tough wax mixture that will not wash away. Took me a half bottle of shampoo to wash it off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaite - We’re sorry that you were unsatisfied with the shade of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Did not cover all the graysI have to redye it pretty soon after dying it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your coverage needs, free of charge. We look forward to hearing your feedback on this new formulation soon! |
did not receive second bottle of color.I ordered a second bottle of color. We only received one bottle of gloss and one bottle of color. The ends of her hair are extremely faded and with such thick long hair the color does not cover all of her hair. Therefore her roots are the color we wanted and the length looks faded and dull. 0 of 0 people found this review helpful. Did you? |