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Custom Color Set
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66,655 Verified Client Reviews |
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brought out my natural red highlightsbrought out my natural red highlightS. and when i told eSalon about this they didnt understand and told me not to dye over already dyed hair. when I didnt! i then explained myself again. They copied and pasted theyre response and sent it again with no change and then sent the same color dye to me again. im beyond upset!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still brassyMy hair appears brassy and dried out even with color shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We apologize that your hair color turned out drier and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results and we'd like to help rehydrate your hair. We will be reaching out to you shortly. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you! |
colorthe color is still missing the mark, it wasn't as light as I like it, if you could go more blonde, than more orange, that would work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - Thank you for your feedback. We have passed your request for your adjustment onto your colorist to consult with you before your order ships. We look forward to working with you! |
Color is okLike the box presentation the product was sent in. The color was ok. I requested beige blond. No red tones or yellow tones. However, I had them.. Made my hair very dry.. Had to apply a deep conditioner.. If I compair my regular hair color to this . Mine was better and more convient. This product might work for someone who don't mind ordering hair color on line. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't cover my grey.The hair color is great; however, it does not cover my grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnn - We're sorry that your most recent color order did not provide you with the grey coverage you were hoping for. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color was a little too dark.Good coverage, lasting color. Last delivery was a bit too dark; a message has been sent to my colorist. 0 of 0 people found this review helpful. Did you? |
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What happened.When I requested this hair color, never, never, never did I mention anywhere that I wanted RED hair...and that is exactly what I have. How did this happen.....I look like an idiot!!!!!!!!!!!!!!!!!!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorI treated my roots as suggested and they came out slightly lighter than the rest of my hair. The allover color looked dark- like I loved but was brassy from day one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We apologize that your hair color turned out lighter and brassier than you expected at your roots. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and will reach out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't color roots wellNeed more brown, less dark blond and red. I pull red color naturally so I need some slight bit of green to counteract. Willing to try again but not happy with first color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrene - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Color didn't stickSo I love everything about this service -the user-friendliness, the quick delivery, the price, the packaging, even the shampoo and conditioner for after-coloring- but the color I applied didn't take anywhere but my roots, so now I have reddish/copper roots and dark brown hair, which is a bit funky looking. Maybe it is because my hair has been dyed, or it was just too dark for what I wanted -since I followed the application instructions to a T- but the dye itself just didn't work for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We're glad to hear you otherwise enjoyed our service, but we apologize that your color turned out differently than you expected. Upon reviewing your account, we see that your colorist reviewed your comments and adjusted your formulation accordingly. We look forward to your feedback on your customized modifications! |