|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Doesn't cover my grey.The hair color is great; however, it does not cover my grey. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoAnn - We're sorry that your most recent color order did not provide you with the grey coverage you were hoping for. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color was a little too dark.Good coverage, lasting color. Last delivery was a bit too dark; a message has been sent to my colorist. 0 of 0 people found this review helpful. Did you? |
|
What happened.When I requested this hair color, never, never, never did I mention anywhere that I wanted RED hair...and that is exactly what I have. How did this happen.....I look like an idiot!!!!!!!!!!!!!!!!!!!!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGlenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorI treated my roots as suggested and they came out slightly lighter than the rest of my hair. The allover color looked dark- like I loved but was brassy from day one. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsErin - We apologize that your hair color turned out lighter and brassier than you expected at your roots. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and will reach out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't color roots wellNeed more brown, less dark blond and red. I pull red color naturally so I need some slight bit of green to counteract. Willing to try again but not happy with first color at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsIrene - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Color didn't stickSo I love everything about this service -the user-friendliness, the quick delivery, the price, the packaging, even the shampoo and conditioner for after-coloring- but the color I applied didn't take anywhere but my roots, so now I have reddish/copper roots and dark brown hair, which is a bit funky looking. Maybe it is because my hair has been dyed, or it was just too dark for what I wanted -since I followed the application instructions to a T- but the dye itself just didn't work for my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda - We're glad to hear you otherwise enjoyed our service, but we apologize that your color turned out differently than you expected. Upon reviewing your account, we see that your colorist reviewed your comments and adjusted your formulation accordingly. We look forward to your feedback on your customized modifications! |
How can I give a review for a color when the package didn't even make it here?Nothing to review. Tracking said it was delivered and it wasn't. I have every intention of finding that package and I would appreciate any help from your end. Until then, discontinue my order. I'm not paying for what I don't receive! 0 of 0 people found this review helpful. Did you? |
|
Did not cover greysMade my hair red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAbigail - We apologize that your color did not provide your expected results. We see that we have received your feedback and sent a free reformulation based on your feedback and would love to hear your thoughts on the modifications. We hope to hear from you soon! |
No cover for GrayI followed the directions and the color washed out in less than 2 weeks and showed the gray. I'm in the process of seeing if the colorist can advise me for the future. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not even close to a matchI was excited to try my "custom" color. It was to be a very dark violet brown to closely match my current shade. At the time of application, my regrowth was about 3/4 of an inch and more than 70% gray, as my profile states. End results; some regrowth became a light orange/gold and the rest took no color at all. My hair feels like straw and looks terrible. I will be going back to my Sally's shade. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |