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Custom Color Set
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66,637 Verified Client Reviews |
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How can I give a review for a color when the package didn't even make it here?Nothing to review. Tracking said it was delivered and it wasn't. I have every intention of finding that package and I would appreciate any help from your end. Until then, discontinue my order. I'm not paying for what I don't receive! 0 of 0 people found this review helpful. Did you? |
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Did not cover greysMade my hair red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We apologize that your color did not provide your expected results. We see that we have received your feedback and sent a free reformulation based on your feedback and would love to hear your thoughts on the modifications. We hope to hear from you soon! |
No cover for GrayI followed the directions and the color washed out in less than 2 weeks and showed the gray. I'm in the process of seeing if the colorist can advise me for the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not even close to a matchI was excited to try my "custom" color. It was to be a very dark violet brown to closely match my current shade. At the time of application, my regrowth was about 3/4 of an inch and more than 70% gray, as my profile states. End results; some regrowth became a light orange/gold and the rest took no color at all. My hair feels like straw and looks terrible. I will be going back to my Sally's shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happy with product.My first order was like glue in my hair....was hard to get it all washed out. My last one was leaking in the box. The developer was leaking all over the box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThelma - We’re sorry that your hair felt like glue after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and offered a free order credit for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
I am very disappointed with the colorIn the beginning the color was not what I had asked for. I originally wanted black base with hints of violet. I received an email requesting to take it down to a darkest brown that was closer to my natural color, which is not what I wanted. so I told them go ahead and do it, because they said it would look like I wanted it to look. After I put it on my hair I had Auburn roots medium brown middle of my hair and a little bit of a hint of violet toward the roots. all that would have been perfect if it had been black to purple but I did not want Brown. I was told it would be adjusted. I now go and look at my account again and I see that they still have red in my formula my hair is naturally an auburn color I don't want red, if I wanted red I would not be coloring it. I'm going to give it one more shot and if I'm not satisfied this time I'll go back to buying it in the store. I just noticed they say they will reship to correct it. No one offered to do that for me. Hmm 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We are sorry to hear you were unhappy with your first color. We see that you recently reached out to us with your feedback and were offered a free reformulation and personal consultation with a colorist. We are committed to delivering results you'll fall in love with, and look forward to proving it to you! |
Not any better then what I normaly buy.I have to say the color matched perfectly. However, it did not cover all of my greys. I think I will stick with what I have always used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color offIt's way too dark brown, there is no warmth to the color. I would like a color a few tones lighter with warmth 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaci - We apologize that your color was not as warm and light as you expected. We see that your colorist has received your feedback and reached out to you with our adjustments for your next order, which will be free of charge. Again we apologize you were unhappy with your results, and we look forward to delighting you! |
Color lasted about 2 weeksThe coloring covered the grey, but was short lasting. After 2 weeks the red had washed out and my color was brownish. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We apologize you your gray coverage and color were not lasting. We see that you have a current order, so we have issued a refund and will send today's order as a free reformulation better suited to your needs. We look forward to your feedback on your adjustments! |
Allergic ReactionColor caused rash and itching. Need to discontinue service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application, per the test instructions we include in every order's Product Safety & Usage guide. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |