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Custom Color Set
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66,655 Verified Client Reviews |
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Too dark, too expensiveThe shade was too dark. it's much darker than I expected a "light" brown to be! I feel that I can get the same or better results using a store-bought box of coloring. Also too expensive. Please cancel future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You color. We're always looking to improve our service and products, and truly value everything our clients say. We have suspended your account per your request; but we hope to continue helping you find hair perfection in the future! |
Too darkThis color was too dark and the red didn't show up at all. It tuned out very dark and color was flat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
doneI cancelled this back in September! 0 of 0 people found this review helpful. Did you? |
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Confused!My original order was for a deep red/violet... that was great! Then i received my 2nd and the color was completely different. When I called about the color I was told it was because of the gloss (Im not sure if thats the right term) I want my COLOR, not gloss, to be a red/violet. Is that possible? IF not, I want my order canceled! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Love the way may hair feelsAlthough I enjoy the convenience of this product, I would love a way to create a more custom color 0 of 0 people found this review helpful. Did you? |
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Color was fine.Color was fine, was almost what I had wanted out of it. However, the past three times I dyed my hair using esalon, it had left my hair feeling overly moisturized or really oily/greasy, no matter how much I scrubbed at it. It took four or five days for it to return to its normal texture and for me to be able to blow dry and style it to see how the color actually turned out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShayla - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not a Red HeadEveryone I dealt with was polite and seemed to want to be accommodating, however, I feel that I was not truly listened to concerning my desired color. I stressed with detailed info and pictures that my experience with coloring my hair is undesired red tones. I was assured that a color could be designed for me that would eliminate this outcome. I had 4 tries of using this product and two adjustments, I provided detailed feedback and included pictures of my hair after using this product. All 4 times my hair color came out red. Sometimes the red was darker but still very red. I also was discouraged with the grey coverage. I started this process in August 2016 it is now January 2017. I have cancelled the order that was scheduled for February 2017. I wish I could rewind and never attempted to try this process. 25 of 26 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, supplied complementary reformulations for your color. Again, we apologize that you were unsatisfied with your experience. |
not my updated colorMy previous color was less gold and more violet. Now I get this color that is the same as the original color, not the change. I am canceling my account. 12 of 13 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color did not stickI have not dyed my hair for 5 years, and was finally ready for a change. I was so excited to try this product, because I mean for $10 that's a great deal. Unfortunately for me, it was too good to be true. The color did not stick, I followed the instructions, down to the Pro Tip, of using the shampoo with hair dye mixed in to lock it in. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry that you were disappointed with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color modification options and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Want to cancelNot impressed I want to cancel my subscription 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |