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Custom Color Set
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66,637 Verified Client Reviews |
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Color did not stickI have not dyed my hair for 5 years, and was finally ready for a change. I was so excited to try this product, because I mean for $10 that's a great deal. Unfortunately for me, it was too good to be true. The color did not stick, I followed the instructions, down to the Pro Tip, of using the shampoo with hair dye mixed in to lock it in. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry that you were disappointed with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color modification options and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Want to cancelNot impressed I want to cancel my subscription 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Soft black/blueDefinitely not the blue/black I wanted...It was more of a rinse..sadly disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamille - We’re sorry that you were unhappy with your color results. When coloring with dark hair, any tonal shades added will always be very subtle as a reflect only visible under light. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Worst hair color everI did everything your instructions said and this did not change or even color my hair . I wasted good money on a terrible product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoann - We're sorry that your most recent color order did not provide the change you expected. Upon reviewing your profile, we see that you shared your feedback with us and we have credited your account with one complimentary hair color credit. Once you retrieve this credit, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Wrong colorSupposed to be red. It's dark blonde, now I have too out and find something to cover it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your color did not turn out as red as you expected. We see that you contacted your colorist and we sent you a free reformulation for a redder color, per our Satisfaction Guarantee. We look forward to hearing about your results! |
Not the color I ordered to redI love the product my hair is very shiny ad silky but it's not the color I ordered it's way to red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
StainingDo not like how hard it is to get hair color stains off my skin. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - Thank you for your feedback. We apologize for the experience you had with our product staining your skin. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
deeply invested nourishing hair mask and colorhair mask was hard to work with, not enough instruction and the two color products did would not blend properly in the bottle - had to put them in a bowl to mix together and use brush to apply 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - We’re sorry that you were disappointed by the results of your color application and our Deeply Invested. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Why is it impossible to cancel this service?????I cancelled this last year. I got no email saying that they would ship, just a charge to my account that I did not authorize. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We're sorry to hear that about that you've had diffuculty attempting to cancel your account. We have reviewed your account and see that you were able successfully contact us and a representative helped you. Per our Satisfaction Guarantee, we had gone ahead and refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
color with more depthjust wanted a color with a little more rich depth 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorinn - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |