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Custom Color Set
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66,655 Verified Client Reviews |
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Too dark and natural. I wanted brighter, more violet tones.I didn't realize the colors were not vegan until after application. Was going to cancel auto shipment anyway because the color wasn't as nice as the Schwarzkopf one I like. The excessive packaging was a huge turn off as well. Giant box with clam insert wasn't necessary. 0 of 0 people found this review helpful. Did you? |
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Really wanted to love this siteThis site sounded amazing, until I colored my hair :( It came out NOTHING like I had ordered. I filled out the questionnaire, mentioned I had recently colored my hair (no roots yet), my order came with a bottle for roots I didn't have. I still followed instructions to the T (they are the professionals they should know, right?) and my hair came out darker than my natural hair (was supposed to be lighter)!! I sent in a request to my "stylist" mentioning how wrong they got it and NOTHING. Haven't heard a peep from anyone. This was 3 days ago. The best thing is I decided to splurge on the clips and brush set. Pretty sad. I have been disappointed before, thought this would be different. WRONG. 75 of 77 people found this review helpful. Did you? |
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Response From Our ExpertsAAMM - We apologize that your color turned out differently than you expected and for any misunderstanding. It seems you did not receive the personal response your colorist sent after reading your message. We adjusted your formulation and instructions for you and sent a free reformulated color shortly thereafter. Again, we’re sorry that you were unhappy with your experience and look forward to your feedback on your tailored reformulation. |
Too dryingIt's just too drying and although you may say it needs to open the cuticle, after that it didn't really deposit the color (and I followed the instructions to a T) 23 of 23 people found this review helpful. Did you? |
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Response From Our ExpertsHolland - We're sorry to hear results felt dry and did not seem to deposit well. We'd like to bring your attention to massaging the leftover mixture into your hair all over until it feels creamy before you add water and rinse, as this is crucial to keeping your hair moist. We'd love to redesign your color to suit your coverage needs, so we'll be reaching out to you shortly to offer a complimentary reformulation, per our Satisfaction Guarantee. |
Didn't cover the greyI absolutely love the color BUT it didn't cover my grey hairs. My intention and hope with beginning to dye my hair again (after not having dyed it in 6 years) was to specifically hide the new grey areas. I love the color so much I just wish it had held onto the grey strands. 20 of 21 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
very gummyNot ok. Very gummy took me 2 hours to wash out gummy, about 50$ in baircare products to fix my colors 25 of 27 people found this review helpful. Did you? |
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Response From Our ExpertsKelley - We’re sorry that your hair felt stiff after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Unhappy customerI was all excited about using esalon to color my hair. My excitement turned into anger after using the color sent to me. It was the wrong color. I'm extremely disappointed. Unfortunately I wasn't aware they keep sending the color. So now I am throwing away money 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that you contacted us to let us know you were unaware of auto-delivery and received a refund accordingly. Again, we apologize that you were unsatisfied with your experience. |
Gray hair coverageI don't how long your hair color is supposed to last but in my hair it lasts two weeks. I'm better off buying the cheap permanent hair color at Walmart at least it lasts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Custom hair colorThe color this time didn't seem to color as well as it did last time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that your hair color did not cover the same as last time. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results for your personal needs. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results. |
needs more redI really like this product but I think I need more red in my color 0 of 0 people found this review helpful. Did you? |
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Not what I expectedI ordered strawberry blonde, but the color did not so much strawberry as just medium blonde. It was so much like the color I already had that no one could tell that I had colored my hair at all. While the customer service has been excellent, and the actual color process was so much better than box color, I wish the color I received had been closer to what was stated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoren - We apologize that your blonde was not as warm as you expected. We see that you already contacted your colorist and we sent a free reformulated strawberry blonde color. We can't wait to hear your feedback on your custom adjustment! |