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Custom Color Set
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66,637 Verified Client Reviews |
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Gray hair coverageI don't how long your hair color is supposed to last but in my hair it lasts two weeks. I'm better off buying the cheap permanent hair color at Walmart at least it lasts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Custom hair colorThe color this time didn't seem to color as well as it did last time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that your hair color did not cover the same as last time. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results for your personal needs. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results. |
needs more redI really like this product but I think I need more red in my color 0 of 0 people found this review helpful. Did you? |
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Not what I expectedI ordered strawberry blonde, but the color did not so much strawberry as just medium blonde. It was so much like the color I already had that no one could tell that I had colored my hair at all. While the customer service has been excellent, and the actual color process was so much better than box color, I wish the color I received had been closer to what was stated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoren - We apologize that your blonde was not as warm as you expected. We see that you already contacted your colorist and we sent a free reformulated strawberry blonde color. We can't wait to hear your feedback on your custom adjustment! |
Hard to removeThe color is ok but it is hard to washout of my hair. I have three boxes that I have not used under my sink. I have tried to cancel delivery but could not. I hope it is canceled this time...$25 dollars is adding up when I can't use the product. 62 of 64 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you for your feedback. We apologize for any confusion and see that you already successfully cancelled further deliveries. Additionally, we would like to draw you attention to the step in your Personalized Instructions that takes place after your timing and before you rinse, as this will help you remove any color residue from you hair. Again we apologize, and we hope this information is helpful! |
So blandI asked for a reddish brown (more copper than auburn) and had selected medium brown pearl copper. There is absolutely no red tint to this color. I now have completely bland medium brown with no highlights, and am stuck for two months until I can dye it again without damaging. So disappointed 51 of 53 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that your color did not come out as red as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation for a redder color. |
Colour much too darkI was nervous about using this as it said to only put on roots to prevent making other hair darker and then just before rinsing massage into other hair this should be for 1 minute which is what I did my roots are a horrible gingery colour much darker than before its awful i wanted lighter not darker very disappointed 9 of 10 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Not the color I asked forI made request for a caramel color. I got a dark brown. Not happy with my color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorina - We apologize that your color came out differently than you expected. We see that you have reached out to your colorist, who has offered recommendations for your desired look. Again we apologize, as we value your experience. |
Awful...harsh....made hair brittle ...caused breakageTerrible product it is harsh, dried-out hair, and causes breakage. After using the product my hair was so damaged. Don't use this on your hair! I used this over a month ago and am now struggling with getting my hair back into healthy shape. It's try, lacks luster and shine and looks awful. I followed the directions exactly. In addition, it was missing product it says it comes with a conditioner, but that was never in there. My first shipment arrived and the color bottle was leaking all over my doorstep. It was a mess. I will say, that the customer service was wonderful! I immediately called them, and they immediately send out a replacement shipment. They were polite and very accommodating. My interaction with the customer service team was Top Notch. That is the only good thing I have to say about eSalon. The product itself is one that I would never recommend anyone try. My hair is a ruined mess and it is going to take me a long time to get it back to its once healthy, lustrous , shiny condition. Basically, all I can do is wait till the damaged hair grows out. 1 order does not provide enough product for long hair. My hair is a little longer than shoulder length and there was not enough product to adequately cover the amount of hair I had. I needed two orders in order to adequately cover the amount of hair I have. The product is liquid color as opposed to a cream color . It's basically just like what you would buy in the grocery store, only with more steps and with harsher chemicals. my case this was a double process. You administer 1 series of color and then another series of color. It's time consuming and forces you to process your hair with these awful chemicals twice. I'm not a beautician. I'm not in the beauty business. I don't have any connection with any hair color Product Company. I'm just a regular consumer who thought I'd give this innovative product a try. The idea and eSalon advertising sounded promising. I read many bad reviews and should have listened 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica - Thank you for taking the time to share your feedback with us. We see that your colorist reached out to you personally about your experience to offer guidance on your application and we are set to send a free order to you once your hair is ready. We truly value you as a client and look forward to delivering the perfect experience for you. |
No differenceHonestly, the color was not any different from the other product I was using for half the price. 0 of 0 people found this review helpful. Did you? |