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Custom Color Set
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66,655 Verified Client Reviews |
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Not as expectedI have been dying my hair for years and this is the first product that ever caused issues on my scalp. There was no smell which was important but it did not cover all my greys like I feel it should have. I used the shampoo and conditioner but my hair felt extremely dry after one day. Between the sores on my scalp and the dry hair I don't feel this product is for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you've already reached out to us and received a refund and further helpful information. On behalf of the eSalon Family, we wish you a quick recovery. |
Love the color but still see grey hair at roots!!I love how soft and unprocessed my hair feels immediately following the use of your color. I really like the color too, it's a shame that I can still see grey hair shimmering through at my roots... I have better luck with the cheap box dye I buy at the store.... I tried... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSummer - We're sorry that your most recent color order did not cover the gray at your roots. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
To darkI really wanted a lighter blond, this one was to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
A little darkThis latest color seemed darker. I am also having a problem with fading and losing shine throughout my hair within the first two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinny - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Gloss purchased and usedI'm uncertain if it was the gloss or if the formula changed somewhat but my hair ended up being a lot darker than the previous 2 times I used your product :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianna - We’re sorry that your results came out darker than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
First time usingI really love the color I have with this. However after a few washes, I've noticed my roots are losing color quickly. I only used the dye about 11 days ago and some grey is back. I also only wash my hair 2 times a week, so it's had 4 washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - While we're glad to hear you liked the color, we apologize you color faded so quickly. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
fades quicklyI do feel that without the extra color for the ends that the color does fade quickly 0 of 0 people found this review helpful. Did you? |
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TOO DARKNot for me - VERY unhappy and my hair is damaged and frizzy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
ColorNot the color is was expecting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have already reached out to us and we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Gray hairIt doesn't cover the gray very well. After one wash, it washes out around my temple and ears. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy Sue - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |