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Custom Color Set
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66,655 Verified Client Reviews |
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Hair left feeling heavy and greasy lookingAfter only doing a couple of strand tests I was very disappointed the colour left my hair feeling. Really heavy and had a greasy feel to it which has taken 3 shampoos to get back to normal. I will not be using this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Great Hair coloringI have only used this esalon hair color product only once but the product it self seems to be great except the anmonia smell that gave me headache while I used it and afterwards. ( So I had to stop my auto shipment.)I normally use non-anmonia product so maybe thats why. Wish the anmonia smell isn't there cause I really love it, the whole kit. 0 of 0 people found this review helpful. Did you? |
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Color not rightToo much gold in color. I thought we had fixed this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We apologize that your most recent order had too much gold. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
color not righti asked for light cherry auburn but it had to much red in it making my hair brighter than before. red needs toned down. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We apologize that your most recent order came out too red. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Made my hair dryThis product smells wonderful but I noticed my hair felt very dry when trying to style it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuile - We're sorry to hear that you were disappointed by the results your Made For You hair color, and that your hair felt dry. Because you were unhappy with the results, we have gone ahead and sent you a complimentary Nourishing Hair Mask. We will reach out to you shortly with more information. |
wrong colorColor was not what I wanted. Instead of medium blonde my hair is now reddish! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We apologize that your color turned out differently than you expected. We see that you have reached out to us with this feedback and your colorist sent you a complimentary reformulated color. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not goodBought this, followed the directions to a T, I still have roots and grey all it did was slightly darken my highlights and made them a golden brown🤢. So not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We're sorry to hear that your color turned out differently than you expected. We see that you have reached out to us with this feedback and your colorist sent you a complimentary reformulated color, per our Satisfaction Guarantee. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
OrangeMy roots are orange unfortunately.not sure why the root developer was only a 15 when I stated that my natural color initially is a dark blonde and my shafts color was a light blonde. I'm pretty sure I needed a stronger developer. But I followed your directions and ended up with orange roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeri - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color and offered our professional advice. Again, we apologize that you were unsatisfied with your experience. |
It came fastCame fast, the color did not last. I followed the directions and the color did not last very long will go back to doing what I did before! Tried to cancel my order entirely and it is very difficult there is not place to do so, thus is very frustrating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl-Ann - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not happyNot happy with the way the color turned out. I was wanting to cover some grays and stay close to my natural color, unfortunately that didn't happen. I will not be continuing with any future orders at this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit you can retrieve at any time. Again we apologize, as we are committed to delivering the perfect results for you. |