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Custom Color Set
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66,637 Verified Client Reviews |
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Last colorThe color was darker than I like. It needed more blonde. It looked like dull brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Being a licensed hairdresser I thought I would see what this was all aboutThe first problem I noticed choosing your natural hair color. The majority of the time the customer does not no their natural hair color. When selecting your color what you believe to be dark light red purple ect. May not be the same to the color specialist mixing your color that is why several times the color ends up too dark. It should be pointed out that if you have colored your hair this will not work if you want to lighten your hair you cannot use hair color to lighten pre colored hair that is why the new growth turns out one color and the ends are the same as they were previously. They should also inform people with long hair that they will need to purchase more than one bottle because it will not be enough to color all their hair. I purchased my color the directions given to put on my new growth or fine but whenever I pull color through the ends I do not use a 20-volume developer that damages your hair you only need to deposit color they should provide a lower volume developer to refresh your color on the ends. They should explain for people with gray hair that want good coverage around their hairline they should apply to the hairline completely and thoroughly first then proceed with the application on the rest of the hair. Not impressed with the shampoo and conditioner provided would recommend using what you know works well with your hair. Overall this is an average product not much different than purchasing your color at the drugstore. Downfall to this you don't get a photo of what the color looks like or a color swatch that you would be able to see in a hair salon. This is good for people that just do all over color don't expect anything great it's just average. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We apologize for any confusion regarding our service. As a custom service, every client is assigned a personal colorist to help with their selection once they complete their first order. We also design every product application and amount based on the client's hair, so first-time clients with long hair who need an allover application receive a free bottle for their ends with the appropriate developer. We hope this information is helpful and that you feel welcome to consult with your assigned colorist anytime in the future about your personalized experience. |
Not as dark as I wantedI Wanted more blue tones. But I got the same color as my last order even after writing a note for adjustments. However they did ship fast and I was able to dye my hair on time. Please let me know If I am unable to make it darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that your color was not as dark and cool-toned as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order. We look forward to hearing your feedback on this new formulation soon. |
Not Enough to do the jobvery easy to follow instructions, but there was not enough of the bottle 2 colour for my hair thickness and length, so i now have very patchy colouring. there was also not shampoo or conditioner to finish the job 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We will be reaching out to you shortly. |
BrownNo matter what the colour always comes out brown. I'm trying to achieve the same deep cherry red/black colour I get from my stylist 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We apologize that your most recent order did not have the tones you were looking for. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not great just ok and was runny!Thought I would try this after reading online reviews, even though they were mixed. Color was runny, was too dark and left my hair feeling gummy and tacky! It stained my hairline to the point of looking fake, despite having the barrier cream and stain remover cloth, but still left me with hot roots and uneven coverage on regrowth for gray coverage in other spots. No more, not for this price. I will go back to store bought!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unhappy with your color experience and we would love to help. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied. |
Greasy hairThe color result is great, but something has made my hair extremely greasy even after 5 shampoos. Is this caused by the gloss color for the ends and how can this be prevented? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenni - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy.This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Good coverage. Bad smellThe coverage was great, but the ammonia smell was very strong. 0 of 0 people found this review helpful. Did you? |
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It didn't lighten my hair one bit!I'm naturally medium/light blonde and I wanted to keep my sun kissed summer color but this did not even lighten my hair at all and darkened it darker than my natural color. I am completely dissatisfied. The purple tone adjuster didn't take out any brassiness or gold tones either. I guess this is not for me. I'd like a refund, I'm that upset. Not to mention my second order came completely smashed with the bottle contents leaking all over the inside of the box. I'm mortified that I have to walk around for 3 weeks until I can do something about it. I guess this service isn't for blondes. Sad, because I truly wanted it to work! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We apologize that you were unhappy with your experience. We see that you contacted us about these issues and we're currently working with you to ensure we resolve each matter to your satisfaction, including issuing a refund. Your experience as a client is important to us. |
Not SatisfiedI like the color but my fair feels and looks like wax. It's terrible.. it's looks greasy from using this color.. I can't use anything to get rid of that waxi look and feeling. Guess it will just have to wear off.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that your hair felt waxy after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |