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Custom Color Set
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66,655 Verified Client Reviews |
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Initial Colour good, didnt lastthe initial colour was really good, however just after a week after colouring and colour has completely disappeared and faded back to normal colour. not worth the money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMhairi - We apologize that you were disappointed by the coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have added a credit to your account for a complimentary reformulated hair color with increased coverage. Again, we apologize that you were unsatisfied with your experience. |
This color turned out dull and was much darker than I anticipated.The color did not appear vibrant nor near the requested color referring to the photo and description I submitted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaralyn - We’re sorry that your results were not as light and vibrant as you anticipated. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
Didnt see any notice in my hair color change.The directions sent didnt make to much sense to me but I followed them anyway. The directions told me to only die my roots not the rest of my hair. Which my natural color roots where not even 1/4" showing. Then add the rest of the color remaining the bottle to the rest of my hair in the shower for one minute. Which when I did this step I was suppose to get a rich foam lather? This did not happen. The only color change was to the very top of my head at my roots. The rest of my underlying roots did not change at all. Nor did the rest of my hair. My hair looked exactly the same has I started. My husband even asked "thought you where coloring your hair" Would not recommend this product. I'll just go the the hair colorist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re sorry that you were unhappy with your color experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied. |
New customerI was a little hesitant to purchase the product due to the cost but I thought I would try it anyway hoping that it would provide the long term effects that I wanted. I used the product on January 18, 2017. It is now 12 days later and my grays are already coming through around my hairline and in my part. The products that I used from the drugstore usually lasted at least 3 weeks before starting to show through. I am a bit disappointed with the product and not sure I will continue to use this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not satisfiedI saw the ad in facebook and it said it will come with the comb applicator which was not included. Followed instructions,15 minutes on roots and 10 minutes on ends. The gray hair on my temples was still gray,top part of my hair was still medium brown and the ends were the only one that got darker. I dont want to receive more shipments after this purchase 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We’re sorry to hear that your hair color faded faster than you expected and did not include an application brush. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results with an complimentary application brush. We see that we have already credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColorDidn't color the gray around my face. Followed directions but color didn't take any better than other brands. Shade of color was ok. Good shine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
could be betterI find that this color, while it does cover my stubborn grays, changes the grays to a reddish tone and leaves my hair very dry and unmanageable. Salon hair color leaves my hair shiny and manageable. 0 of 0 people found this review helpful. Did you? |
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Dried my hair out horriblyColor was nice and even as a demi-permanent did a good job covering grey. Unfortunately found it to be extremely drying. I've never experienced such drying with the professional colors I've received. Will not purchase again, nor would I recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn - We apologize that your eSalon experience has been unsatisfactory. Since the results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
Great customer service. Arrived on time.Color is close to what I am looking for but it is rather flat and one dimensional. The OTC color I was buying and using up until now gives me multi faceted tones and what looks like natural highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Will never buy this againI am in my late thirties and have been coloring my hair for many years I have never had a color leave my hair feeling so rough and Like Straw than I did with this product. I had to wash my hair and condition it 3 more times with salon shampoo and conditioner after using their shampoo and conditioner and it still does not feel nice. The color is blotchy. My hair is not shiny and feeling smooth and silky lIke it usually feels after I have colored it. will not recommend will not be buying in. I did like the stain blocker though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We are truly sorry to learn your results felt dry and did not look seamless. We see that you have already reached out to us and we advised you on a very crucial process in your Personalized Instructions prior to rinsing and after timing that you may have missed. We'd love to make it up to you and deliver excellent results, so we've added a free order credit to your account, per our Satisfaction Guarantee. |