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Custom Color Set
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66,637 Verified Client Reviews |
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Not a conditioning hair colorI do not like the fact that I washed my hair twice and applied the conditioner provided. It still stained my towel, and that was towel #2 that had hair color stains on. Additionally, it was very drying and I did not like the quality of my hair post color. I will not continue with the esalon program - though I love the idea - it is not the quality I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee - We apologize that you experienced dryness and color transfer. We see that this best way to prevent both of these issues is in your Personalized Instructions, after your timing but before your rinse the color out. We'd love to replace your towel and restore your hair, so we'll be reaching out to you shortly. |
Flat colour and just as messy as any other home colour.If you think there is anything special about this then you will be disappointed. The colour is flat - nothing like any of the images around the site. It's as messy to do as any home colour. It costs twice as much and they want you to keep buying so keep your details online so you can't just forget about it as it'll turn up and you'll have paid - so beware of that and cancel between orders so you don't get caught out. Don't waste your money - for twice as much you can go to a standard local hairdresser - for half as much you can buy a box from Boots or Superdrug - either option is preferable. 23 of 25 people found this review helpful. Did you? |
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Response From Our ExpertsFaye - We apologize for any confusion regarding your service and we're sorry your color was not as dimensional as you expected. We see that originally, you signed up for scheduled deliveries at a 20% off discount and requested a color change for your next order, though you have now turned off deliveries. Your colorist has reached out to you personally to explain your color adjustment options based on your feedback, and we look forward to working with you to deliver the perfect experience. |
nopeRed hues wash out my skin tone, which is why I always go for darker and blue tones. I asked for violet, but got red violet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback. Unfortunately because natural brunettes' natural red pigment will show through if violet color is applied, we feel that you will find the results you are looking for at a salon. We have gone ahead and issued a refund for your color purchase, per our Satisfaction Guarantee, which we hope you accept with our apologies. |
Allergic reaction.I had a horrible allergic reaction to this hair color. This hasn't ever happened with other hair color. I did the test, no problems. Then, miserable for an entire week!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
love that it comes in the mail & is cheaper then going to a salon by farI give 3 stars because I sent a note to my stylist here about what colors I love, dark deep reds & purple, & got a more copper orange tone. Yuck! The color also did not even match the pictures I submitted. Did she even look?? I will try again & hopefully be listened to. Beyond that... the color stayed in quite well. Did not fade & definitely perment if you order the perment color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty - We’re sorry to hear that you were unhappy with the results of your custom color and we would never wish you to feel that we had not reviewed your personal comments and pictures. It sounds like you need an adjustment in your formula, so we would love to send you a complimentary reformulated color designed to better suit your hair's needs. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the deep burgundy you're looking for. |
Didn't really deliver color as expectedAfter my first attempt with this product I didn't get the desired results. I called and sent an email without any response as to how to fix the botched color. Disappointed after high hopes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We apologize that we had not initially received your messages, but upon reviewing your account we see your colorist made personal contact with you. We then sent a reformulated complimentary hair color, which you now love! We're so pleased to hear we could deliver the results you were looking for. |
Not good for fine hair.The color was exactly what I wanted, but unfortunately it left my (fine) hair feeling very dry. I would therefore not use again, as the condition of my hair is important. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJit - We're sorry to hear your results felt dry. Our color is applicable for all hair types, and we'd love to help you with your individual needs. We will be reaching out to you shortly to offer assistance. |
Not the sameI normally love the way my hair turns out after coloring it, but this time the color did not stick to parts of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re glad to hear you've enjoyed your overall experience, but apologize that your application delivered uneven results. We’d love to remedy this by sending you a complimentary reformulation to help you. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
It doesn't cover my white hair. The last color was not what I wanted.Color doesn't grab my white hair no matter how long I keep it on. Last color wasn't what I wanted, The color doesn't even last 3 weeks. please cancel all further orders. 10 of 11 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
covered well but total wrong colourI have been left with copper tinges in my hair and my natural hair is usually ash toned. 9 of 10 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |