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Color Set
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66,637 Verificado Comentarios de clientes |
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non livréje n'ai jamais reçu ma commande 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosa - Nous sommes désolés d'apprendre que votre commande ne soit pas arrivée. Nous vous avons envoyé un email pour vous assister davantage. |
Grey CoverageThe color turn out good, but the grey coverage started to fade in just a few days, while using the shampoo I ordered from you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorOrdered for the 2nd time first time was a reduced price and free shipping. 2nd time the price doubled plus shipping charges the color was horrible and lasted 2 weeks. My hair color is very brassy and not good 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatColor is darker than I expected and did not color my greys at all. Smell of product is super strong and made my eyes water. Made my hair feel like straw and lost alot when rinsing out color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Unhappy With ResultsMy color was no where near the desired look. Hard to imagine since I wanted to go from rooted platinum to ashy light brown. Hair is light and certainly not ashy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStefanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Asked for color changeI asked to have my color changed. No one replied now I'm sitting on two shipments I dont need. And you just nilled me for another 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCerra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happy with the result. My roots ended up much different from the roots.I thought to have one separate formula for the roots and another for the ends would work better, but I'm disappointed with the results. It' s not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not sureIt didn't cover the grays around my face and top of my head. Maybe the color was too light? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
La coloration.Très déçu. Mes racines sont blanc, la couleur n'est pas marché. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElena - Nous sommes désolés que vous n'étiez pas satisfaite de votre coloration. Savez-vous que nous pouvons ajuster chaque formulation sur-mesure afin de mieux couvrir les cheveux blancs ? Nous serions heureux d’ajuster votre formulation ! Nous vous avons envoyé un email avec plus d'informations. |
Bad experience for meI specifically asked for something to tone down the red in my hair and the color that I got left a lot of brassiness. The included instructions of adding the leftover hair color to your hair in the shower left my shower a brown dyed mess. My hair is dry and the color is not what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBridget - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |