|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Re. Hair colorI'm sorry but the last color was not good it looked very orange 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarbara- We’re sorry that you were unhappy with the results of this order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
WASTE OF $$$ An I feel like I was suckeredthis was the most disgusting experience ever!!!1 the color stuck to my hair like glue and would absolutely not rinse out. I ended up have to use shampoo several times in order to be presentable. It looked like I had stuck my head in a vat of motor oil. gross... so I am sure that washing it lead to the color not staying but for about two weeks, if that... I am so upset that I wasted my money and that it was not made clear to me that when you order, you are enrolled in recurring shipments, so now not only did I waste one round now it is double my money wasted.... I would give less than one star for this product.... Can't cancel soon enough and absolutely do not recommend! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We are truly sorry that you were unhappy with your experience. We truly value you as a client and we would love to help with you both issues in addition to issuing a refund for you. We will be reaching out to you shortly. |
Not SureHi, I am not sure about the color. It's still not what I really had in mind. But given the options when I select the color, I don't know how to define it. It feels a little dull red. What I'd like is a coppery reddish but not too light. Maybe Chestnut would be a good way to describe? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEszter - Great suggestion! Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a copper, shiny color that will better suit your needs. |
NO changeNo change in color to what was already on my hair. It was a very messy process easier to have the salon do it next time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBecky- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DisappointedNo change to hair color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnnette- We’re sorry to hear that you were unhappy with the results of your custom color. One unique benefit of our service is that we can adjust your custom formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color was ok you just did not provide enough of the treatment.You did not provide enough treatment to do my roots in order to get good coverage. I was not able to do my entire roots. You need to increase the amount of color treatment in order to do a through job 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoy - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
It's OKThe color was just OK, but the color only lasted through 3 shampoos using a sulfate free shampoo. Will not get any more because I can use a store bought color that lasts alot longer. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPam - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Really UndecidedI put my hair color on, it was supposed to be auburn, it smelled great. It looked like it was going to be a great burgundy color. After letting it set for the time specified, I started to wash it out. My hair came out worse than usual, and it really scared me. Also, as I washed my hair, my hair started to feel really stiff, not soft like usual. I put the shampoo on, and then the conditioner. At this point, I started to worry that my hair was burned. After the conditioner, it felt a little better, but not normal, not even like with other hair color. I got out of the shower, and when I looked in the mirror, I couldn't even see much of a color change. My roots were still way darker than the rest of my hair. There wasn't much red in my hair at all. I have gotten used to the color, but I don't believe that I will purchase again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Just OkayHarder to use than my drugstore brand foam, more $$, and looks the same, except less shiny. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTamra- Thank you for sharing your feedback. We are always looking for ways to improve our service based on that clients like you are telling us. You can always talk to on of our Colorist here about your hair color needs. |
This particular color not the best for graysI really wanted to ADD color to cover gray and match my roots, but the particular color used this time (my darkest for all-over color in past) lightened the non-grays. Will have to go darker if I try just roots again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebbie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |