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Custom Color Set
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66,637 Verified Client Reviews |
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Nothing!!!I expected a salon experience in getting the color I wanted but really I could have bought a drugstore box to get the same result... nothing happened. My hair color is black and guess what... still black. Im not really surprised; I know bleaching is usually required but I hoped this would be different. My experience is probably not the same for everyone but if you can't give me the color I asked for, then don't offer it as a option. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnastacia - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
The chemical smell OMGI had to stop coloring because the smell was SO strong I honestly kept squinting my eyes and at one point was waving my hand around while I was coloring. People notice my hair color but my Dad said 'what on earth did you do to your hair' as noticed through a face time video! 0 of 0 people found this review helpful. Did you? |
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Hair colorI liked the colour but I wouldn't call it permanent as it washed out after 3 weeks, so no I'm not very impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMo - While we are glad to hear you liked your color, we’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulation that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
This time the product made my hair feel and look different.My hair felt very different and the I did not like the end result. I did a root touch up and the color variation is noticeable and seems to almost look like there is more of a green hue ot it. I wasn't happy with this product this month. Seemed to have better results in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you personally to offer assistance. Again, we apologize that you were unhappy with your results and look forward to helping you. |
Did not cover grey roots correctlyFollowed the instructions explicitly. Left the color on roots around face and down part line the longest. The color in those areas turned brassy after 2 washings. Can tell they are lighter than rest of hair. Also my hair did not stay soft and shiny after 4th washing... I get better shine and silky feeling for 6 weeks with L'Orielle premium color and it's half the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We truly value your results and we're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that you contacted us with your feedback and your colorist made the adjustments you needed and sent you a free reformulated color. We look forward to your feedback on your complimentary order! |
Hair colorDon't like how the color is comi.g out and my roots are always lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry that your roots had been coming out lighter. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Your results are important to us, and we look forward to hearing your feedback on this new formulation soon. |
Strawberry blondeI was looking to lighten my original hair colour and cover up a few grey hairs. I didn't expect my hair to look strawberry blonde bout dark blonde especially after getting a call from my colourist asking if I was looking to go strawberry blonde as my original choice in her opinion would turn it that colour 😩 So when l took her advice and went with dark blonde imagine my surprise when hey presto l get strawberry blonde 😂 This is also my first experience of dying my hair. I think l will be going back to my own colour hair once this grows out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
A little more red than expectedI wanted a purple highlight, but it turned out red. They were going to adjust the color, which I like, but all of a sudden today I noticed the gray roots really showing through. I normally use Loreal Feria hair color & that color lasts longer than the eSalon color did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngella - We're glad to hear you enjoyed the benefit of our ability to adjust your color. We'd like to assure you we can adjust your color and instructions for better gray coverage in addition to making your tones appear less red. We've added a free order credit to your account, per our Satisfaction Guarantee, and look forward to crafting your new custom order! |
DisappointedI was excited to try this product after all the hype, although product arrived quicker than expected the result was very disappointing. It did make a slight colour difference to my roots but as for the rest of my hair made absolutely no difference to the colour at all. Would not use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqui - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
it was ok ,not enough gray coverage because it was not light enough and didn't blend well with rest of hair. I followed the directions and only did the roots . not overly satisfied sorry to say . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We apologize that your results did not meet your expectations. We see that you shared your feedback with your colorist, who then sent you a complimentary reformulation, per our Satisfaction Guarantee. We look forward to your feedback on your tailored adjustments! |